food services manager

MARBLE SLAB CREAMERY; Kelowna; On-site; CAD 40,000 - 55,000; Full time

Job summary

A local ice cream shop in Kelowna is seeking a manager to oversee daily operations. The role requires strong customer service skills and the ability to manage staff effectively. Responsibilities include evaluating operations, organizing inventory, and implementing marketing strategies. Ideal candidates should have at least 2 years of experience in a management position and hold relevant educational qualifications. This role is on-site only, with no remote work options available.

Qualifications

• Minimum 2 years of experience in a supervisory or management role.
• Strong customer service and communication skills.
• Ability to develop and implement marketing strategies.

Responsibilities

• Evaluate daily operations and plan accordingly.
• Organize and maintain inventory effectively.
• Manage staff and assign duties.

Education

Secondary (high) school graduation certificate or equivalent experience

Job description

Overview

Languages English

Education Secondary (high) school graduation certificate or equivalent experience

Experience 2 years to less than 3 years

Location On site. Work must be completed at the physical location. No option to work remotely.

Responsibilities

• Evaluate daily operations
• Plan and organize daily operations
• Organize and maintain inventory
• Provide customer service
• Develop and implement marketing strategies
• Determine merchandise and services to be sold
• Manage staff and assign duties
• Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales
• Plan budgets and monitor revenues and expenses
• Resolve issues that may arise, including customer requests, complaints and supply shortages
• Recruit, hire and supervise staff and/or volunteersDirect and control daily operations

Employment Groups

This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:

Support for Persons with Disabilities

• Participates in a government or community program or initiative that supports persons with disabilities
• Offers mentorship, coaching and/or networking opportunities for persons with disabilities
• Provides awareness training to employees to create a welcoming work environment for persons with disabilities
• Applies accessible and inclusive recruitment policies that accommodate persons with disabilities

Support for Newcomers and Refugees

• Participates in a government or community program or initiative that supports newcomers and/or refugees
• Assists with immediate settlement needs of newcomers and/or refugees (for example: housing, transportation, storage, childcare, winter clothing, etc.)
• Supports social and labour market integration of newcomers and/or refugees (for example: facilitating access to community resources, language training, skills training, etc.)
• Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster (for example: Ukraine, Afghanistan, etc.)
• Supports newcomers and/or refugees with foreign credential recognitionOffers mentorship programs that pair newcomers and/or refugees with experienced employees
• Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees
• Does not require Canadian work experience

Support for Youths

• Participates in a government or community program or initiative that supports youth employment
• Offers on-the-job training tailored to youth
• Offers mentorship, coaching and/or networking opportunities for youth
• Provides awareness training to employees to create a welcoming work environment for youth

Support for Indigenous People

• Participates in a government or community program or initiative that supports Indigenous people
• Offers mentorship, coaching and/or networking opportunities for Indigenous workers
• Develops and maintains relationships with indigenous communities, indigenous-owned businesses and organizations
• Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers
• Facilitates access to Elders who can offer support and guidance to Indigenous workers

Supports for Visible Minorities

• Participates in a government or community program or initiative that supports members of visible minorities
• Applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.)
• Offers mentorship programs that pair members of visible minorities with experienced employees
• Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities