food service supervisor

Tim Hortons #2525; Innisfail; On-site; CAD 35,000 - 45,000; Full time

Job summary

A popular coffee shop in Innisfail is looking for a Supervisor to manage staff and ensure high-quality food service. Candidates should possess strong communication skills, a customer-focused attitude, and prior experience in food service. Responsibilities include training staff, addressing complaints, and maintaining records. The role offers a permanent contract, full-time hours ranging from 40 to 44 hours per week, and health and financial benefits.

Benefits

Dental plan

Health care plan

Vision care benefits

Group insurance benefits

Life insurance

Free parking available

Learning/training paid by employer

Night shift premium

Qualifications

• 1 year to less than 2 years of experience in food service.
• Willingness to work shifts or on-call.
• Must be legally able to work in Canada.

Responsibilities

• Establish methods to meet work schedules.
• Requisition food and kitchen supplies.
• Supervise and train staff.
• Ensure food quality standards.
• Address customer complaints.
• Maintain records of stock and sales.

Skills

Client focus

Efficient interpersonal skills

Excellent oral communication

Flexibility

Team player

Education

No degree, certificate or diploma

Job description

Overview

Duration: Permanent

Work language: English

Hours: 40 to 44 hours per week

Responsibilities

• Establish methods to meet work schedules
• Requisition food and kitchen supplies
• Supervise and co-ordinate activities of staff who prepare and portion food
• Train staff in job duties, sanitation and safety procedures
• Estimate ingredient and supplies required for meal preparation
• Ensure that food and service meet quality control standards
• Address customers\' complaints or concerns
• Maintain records of stock, repairs, sales and wastage
• Prepare and submit reports
• Prepare food order summaries for chef
• Supervise and check assembly of trays
• Supervise and check delivery of food trolleys

Work setting

• Food service establishment
• Coffee shop
• Fast food outlet or concession
• Restaurant

Supervision

• 5-10 people
• Food and beverage servers
• Food service counter attendants and food preparers
• Kitchen and food service helpers
• Staff in various areas of responsibility

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Combination of sitting, standing, walking
• Standing for extended periods
• Bending, crouching, kneeling
• Walking
• Physically demanding
• Attention to detail

Personal suitability

• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Flexibility
• Team player

Screening questions

• Are you available for shift or on-call work?
• Are you currently legally able to work in Canada?
• Are you willing to relocate for this position?

Experience

• 1 year to less than 2 years

Education

• No degree, certificate or diploma

Health benefits

• Dental plan
• Health care plan
• Vision care benefits

Financial benefits

• Group insurance benefits
• Life insurance
• Night shift premium

Other benefits

• Free parking available
• Learning / training paid by employer

Support for persons with disabilities

• Offers mentorship, coaching and / or networking opportunities for persons with disabilities
• Provides awareness training to employees to create a welcoming work environment for persons with disabilities

Support for newcomers and refugees

• Assists with immediate settlement needs of newcomers and / or refugees (for example : housing, transportation, storage, childcare, winter clothing, etc.)
• Offers mentorship programs that pair newcomers and / or refugees with experienced employees
• Does not require Canadian work experience

Support for youths

• Offers mentorship, coaching and / or networking opportunities for youth
• Provides awareness training to employees to create a welcoming work environment for youth

Support for Veterans

• Offers mentorship, coaching and / or networking opportunities for Veterans
• Provides awareness training to employees to create a welcoming work environment for Veterans
• Recruits Veterans and other candidates with military experience through targeted hiring initiatives (for example : job fairs, outreach programs etc.)
• Offers flexible onboarding options to allow Veterans to gradually adapt to the civilian workplace (for example : gradually increasing hours and responsibilities, etc.)

Support for Indigenous people

• Offers mentorship, coaching and / or networking opportunities for Indigenous workers

Support for mature workers

• Offers mentorship, coaching and / or networking opportunities for mature workers
• Offers phased re-entry options for mature workers who are returning to work after retiring (for example : gradually increasing hours and responsibilities)

Supports for visible minorities

• Applies hiring policies that discourage discrimination against members of visible minorities (for example : anonymizing the hiring process, etc.)
• Offers mentorship programs that pair members of visible minorities with experienced employees