Financial Service Representative

Moneymart Inc.; High Level; On-site; CAD 30,000 - 60,000; Full time

Job summary

A financial services provider in High Level is seeking a Customer Service Representative to deliver results on profitability goals and provide quality sales experiences. Candidates should have at least one year of financial services and sales experience and a high school diploma. The role includes handling cash, contacting customers about balances, and ensuring compliance with safety and security guidelines. Competitive pay and various benefits are offered.

Benefits

Market competitive Pay

Monthly bonus potential

Competitive Paid Time Off

Group Retirement Options

Education Reimbursement Program

Exclusive Perks via Perkopolis

Free company services

Discounted services

Qualifications

• Minimum of one year of financial services and sales experience.
• Passion for customer service.
• High school diploma or equivalent.

Responsibilities

• Deliver results on store profitability goals.
• Provide a quality customer sales experience through efficient transactions.
• Determine customers’ needs and provide suitable solutions.
• Handle cash and enter transactions accurately.
• Contact customers with past due balances and negotiate terms.
• Complete all documentation accurately.
• Follow safety, security, and compliance requirements.

Skills

Financial services experience

Sales experience

Customer service

Education

High school diploma or equivalent

Job description

Overview

At Money Mart, we are a financial services provider focused on empowering customers and fostering financial momentum through a diverse range of loan products, check cashing, currency exchange, money transfers, and prepaid cards.

With over 40 years of experience and more than 400 retail locations, we are committed to creating an inclusive environment where everybody is somebody and where diversity drives innovation and community strength.

Join us as we continue to revolutionize the financial services industry and empower customers to thrive.

What we Offer

• Market competitive Pay
• Monthly bonus potential based on the operational success you drive

Other Benefits Include

• Competitive Paid Time Off
• Plan for your future with our group Retirement Options
• Education Reimbursement Program to invest in your education and career growth
• Exclusive Perks through Perkopolis - enjoy special discounts and offers
• Free company services including cheque cashing, money orders, Telpay/bill payment, and prepaid Mastercard
• Discounted company services including foreign exchange and Koodo services
• And Much More

Branch Location: 9812A - 100 Ave

During a typical day, you will

• Deliver results on store profitability goals
• Provide a quality customer sales experience through efficient execution of all customer transactions
• Determine customers’ needs and provide them with solutions that satisfy those needs
• Handle cash and accurately enter transactions into the system
• Contact customers over the phone with past due balances and negotiate payment terms and schedules
• Complete all documentation accurately
• Follow safety, security, and compliance requirements

Successful candidates will

• Have a minimum of one year of financial services and sales experience
• Have a passion for customer service
• Have a high school diploma or equivalent

Money Mart is committed to accommodating applicants with disabilities up to the point of undue hardship during the recruitment, assessment and selection process. If you are selected for an interview please notify Money Mart if you require accommodation in respect of the materials or procedures used at any time during this process. If you require accommodation Money Mart will work with you to determine how to meet your needs.

Diversity, Equity and Inclusion

Momentum Financial Services Group (MFSG) integrates questions about diversity, including race and ethnicity, into its job application process to support its commitment to equity, diversity, and inclusion. Applicants have the option to disclose their demographic information. Choosing not to provide this information will not affect their application status.

Please indicate how you self-identify your race/ethnicity

Please indicate how you self-identify your gender

Do you identify as a member of the 2SLGBTQI+ community?

Do you consider yourself to be a person with a disability?

By checking this box, I consent to Money Mart collecting, storing, and processing my responses to the demographic data surveys above.

Employment and Verification Information: Money Mart will review submissions and interview the most qualified candidates based on knowledge, skills, abilities, and other competencies. Applicants who do not meet requirements may re-apply for future postings. All resumes will be kept on file for a period of three months. Money Mart is committed to protecting the rights of individuals to privacy with regard to the processing of personal data. Such processing will be conducted fairly and lawfully in accordance with applicable privacy laws. Personal data will be used for proper employment purposes and access will be limited to necessary personnel.