Field Technician

Strongco; Mississauga; On-site; CAD 50,000 - 90,000; Full time

Job summary

Join a dynamic service team as a Field Technician, where your expertise will ensure top-notch customer satisfaction and operational efficiency. This role involves proactive customer engagement, precise diagnosis, and repair of heavy equipment, all while maintaining a professional and organized work environment. You'll be empowered to enhance service quality and operational success through effective communication and timely completion of field service tasks. If you're a motivated team player with a passion for customer service and technical excellence, this opportunity is perfect for you!

Qualifications

• Must have excellent written and oral communication skills.
• Proficient with various tools including hand tools and welding equipment.

Responsibilities

• Responsible for all aspects of assigned field service calls.
• Timely and accurate diagnosis and repair of equipment faults.
• Effective communication with vendors for accurate diagnosis.

Skills

Customer Service

Communication Skills

Proficient with Hand Tools

Computer Tools

Welding Equipment

Air Tools

Education

Post-secondary diploma

Licensed Heavy Equipment Certification (421A)

Journeyman red seal

Tools

Hand Tools

Welding Equipment

Air Tools

Job description

Province: Newfoundland
Branch: St. John's
Employment Type: Full Time
Number of Positions: 1

SUMMARY

As a member of the Service team, the Field Technician must be a highly motivated team player who completes the duties required in a professional and timely manner. The hired HD Field Mechanic will be responsible for working in a safe, effective, clean, organized, and professional work environment at all times to ensure Nors Construction Equipment ST surpasses our customer’s expectations.

DUTIES AND RESPONSIBILITIES

• Emphasis on the development and implementation of a “Customer Service, customer focused” philosophy, within the department and the branch;
• Emphasis on increasing revenues, improving operating efficiencies and overall customer satisfaction through the timely completion of field service work;
• Responsible for all aspects of assigned field service calls, including but not limited to:
• Proactive customer contact in order to properly identify machine faults;
• Timely and accurate diagnosis and repair including computer connection/diagnosis with machine to identify fault codes;
• Effective communication to vendor (Volvo) with respect to Tech Line and/or direct calls in order to facilitate accurate diagnosis;
• Accurate ordering of required parts and follow-up to ensure parts are received in order to complete the assigned service work;
• Accurate and timely service report submissions (includes time cards);
• Care and maintenance of assigned service vehicle and tools;
• Daily vehicle checks and CVOR log-books;
• Effective, open, and frequent communication with dispatch and office;
• Responsible for the return of unused parts upon the completion of field service work;
• Responsible for ensuring that all field service work/inquiries by customers and/or field dispatch are managed in a professional and timely manner at all times;

CORE COMPETENCIES:

• Must possess excellent written and oral communication skills;
• Proficient with hand tools, computer tools, torches, welding equipment, air tools, etc.

EDUCATION/ TRAINING:

• Post-secondary diploma and/or relevant work experience required;
• Licensed Heavy Equipment Certification/license (421A) or equivalent;
• Journeyman red seal.

HEALTH AND SAFETY:

It is our expectation that all Nors Construction Equipment ST Employees will conduct their work in a safe manner, abide by all Nors Construction Equipment ST safety policies, and report all hazardous conditions and unsafe work procedures. In addition, Nors Construction Equipment ST employees will be required to report any and all incidents/accidents/near misses according to company policies.

Nors Construction Equipment ST is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. We recognize our obligations and responsibilities as an employer and encourage applications from all qualified candidates including members of visible minorities.

Nors Construction Equipment ST will accommodate people with disabilities during the recruitment and assessment processes. If accommodation is requested, Nors Construction Equipment ST will consult with the applicant and arrange for the provision of suitable accommodation that considers the applicant’s needs.