Field Service Technician

Total Power Limited; Calgary; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading power services company in Calgary is looking for a Generator Field Service Technician. The successful candidate will perform emergency services, maintenance, and repairs on customer generators, with an emphasis on building strong customer relationships. Requirements include a minimum of 3 years’ experience, relevant certifications, and strong troubleshooting skills. The role requires on-call availability, physical exertion, and occasional travel. An attractive benefits package is offered including medical, dental, and professional development opportunities.

Benefits

Comprehensive medical, dental, and vision benefits

Employer RRSP matching program

Tuition reimbursement and professional development opportunities

Qualifications

• Minimum 3 years’ experience as a generator field service technician.
• A valid AB driver's license in good standing.
• Working knowledge of D/C and A/C electrical systems.

Responsibilities

• Perform emergency service and preventative maintenance for customer generators.
• Test and verify electrical component operations.
• Build strong customer relationships through professional communication.

Skills

Generator field service experience

Electrical troubleshooting skills

Strong customer service skills

Time management skills

Professional communication skills

Education

College-level Power Generation Diploma

Certified Mechanic with electrical skills

Licensed Electrician with mechanical skills

Job description

Job Description

What You’ll Do – The Role

• Perform emergency service, preventative maintenance, repairs, troubleshooting, and instruction for customer generators as efficiently as possible.
• Test, measure, and verify electrical component operations, including energized components and electrical fields.
• Program, test, and connect transfer switches.
• Program, test, and trouble shoot both generators set and synchronizing controls system.
• Conduct startups and load bank tests as required.
• Operate / diagnose engine driven gensets powered by diesel or natural gas.
• Build strong customer relationships by engaging in positive, professional communications.
• Maintain all company tools and materials, including an accurate inventory of parts.
• Communicate with the Supervisor on all aspects of service.
• Complete required service and equipment performance reports as required.

What You Need

• Minimum 3 years’ experience as a generator field service technician.
• College-level Power Generation Diploma, Certified Mechanic with electrical skills or Licensed Electrician with mechanical skills preferred.
• A valid AB driver's license in good standing.
• Working knowledge of D/C and A/C electrical systems.
• Mechanical, engine, and electrical trouble shooting skills.
• Superior customer service skills and track record.
• Professional verbal and written communication skills.
• Comfortable using MS Office suite including Outlook suite.
• Strong time management skills.
• The ability to work efficiently with minimal supervision.

Working Conditions

• After hours On-Call – Required.
• Heavy lifting and physical exertion is required.
• Ability to work irregular hours / overtime.
• Full time position plus approved OT.
• Willing to work locally and throughout the Province of Alberta.
• Occasional travel will be required. A valid passport and ability to enter the US for factory training may be required on occasion.
• In the case of a power outage or declared State of Emergency by any level of Government, be available for work.

We Offer

• Comprehensive medical, dental, and vision benefits.
• Employer RRSP matching program.
• Health & wellness spending accounts and Employee Assistance Program.
• Paid time off and statutory holidays.
• Tuition reimbursement and professional development opportunities.
• Company vehicle for select roles and on-site parking.