Field Service Manager

ABB Schweiz AG; Montreal; On-site; CAD 90,000 - 120,000; Full time

Job summary

A global technology leader in Montreal is seeking a seasoned Commissioning Manager to oversee a team of engineers and ensure quality technical services aligned with client expectations. This role requires a Bachelor's in electrical engineering, strong leadership skills, and fluency in both French and English. Ideal candidates possess extensive industry experience and a commitment to exceptional customer service.

Qualifications

• 10+ years of industry experience with a minimum of 5 years in commissioning excitation systems is preferred.
• Bilingualism (English and French) is required.

Responsibilities

• Manage a team of Commissioning Engineers and ensure technical service activities are implemented according to specifications.
• Negotiate with customers to define Plant Acceptance Criteria.
• Enhance customer retention by delivering superior customer service.

Skills

Customer focus

Strong communication skills

Management experience

Ability to develop relationships

Education

Bachelor's degree in electrical engineering

Job description

Overview

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world

Den här positionen rapporterar till : Business Manager - Commercial&Operations

Responsibilities

• Manage a team of Commissioning Engineers and ensure technical service activities are implemented in accordance with contract specifications, quality standards, safety requirements and ABB guidelines. Develop and execute technical service offering according to business strategy and ensures customer satisfaction.
• Defines operating guidelines for teams and ensures implementation. Oversees progress, provides technical guidance and ensures resolutions of technical issues within one’s area of responsibility. Drives team performance to ensure delivery as per the parameters of time, safety, and quality set in the contract while following ABB standards.
• Ensures delivery of technical solutions according to service portfolio and customer requirements. Negotiates with customers to define Plant Acceptance Criteria and ensures that the commissioning teams obtain final acceptance certification. Represents commissioning function in project review meetings.
• Implements customer focus, understanding of sense of urgency, and care in their own area of responsibility.
• Enhance customer retention by delivering superior customer service experience in field service activities.
• Oversees contractual work within one’s area of responsibility - conducts regular progress reviews, collaborates with project reviews as required.
• Ensures that the commissioning team is adequately resourced, developed and equipped to meet business needs. Ensures correct assignment of tasks within the commissioning team, defines relevant performance metrics. Creates work plans and time estimates for commissioning work.
• Responsible for the development and operations of training center. Collaborate within the excitation business line to develop material and simulators for customer various training sessions.
• Executes completion of risk assessments and opportunity assessments (e.g. variation orders and claims) and implementation of resulting actions across projects.
• Collaborates, when necessary, with the Supply Chain function to ensure correct suppliers, services and equipment are available to support the commissioning execution.
• Facilitates best practice sharing within the commissioning team. Ensures that the Certification process for Service Engineers is followed.
• Develops and drives continuous improvement activities to improve processes, policies, procedures and effectiveness within one’s area of responsibility.
• Ensures (with HR support) that the area of responsibility is properly organized, staffed, skilled and directed. Guides, motivates, coaches, and develops direct and indirect subordinates within HR polices.
• Participates in defining the annual budget for area of responsibility and is accountable for managing performance against KPIs established.

What it takes to run what runs the world

• Bachelor's degree in electrical engineering and Power.
• 10+ years of industry experience with a minimum of 5 years in commissioning excitation systems is preferred.
• Management / leadership experience.
• Willingness and ability to travel in the Americas.
• Strong customer focus and business understanding.
• Experience managing a large local and remote technical.
• Strongly motivated by success and eager to work in a fast-paced environment.
• Ability to develop proactive relationships with various stakeholders.
• Excellent written and spoken communication skills.
• Bilingualism (English, French). Spanish is an asset.
• French is required. English is also required to communicate with customers outside Quebec on a regular basis.

Why ABB?

We empower you to take initiative, challenge ideas, and lead with confidence. You’ll grow through meaningful work, continuous learning, and support that’s tailored to your goals. Every idea you share and every action you take contributes to something bigger.

Equality and inclusion

ABB värdesätter våra medarbetares dedikation, engagemang och expertis. Som en arbetsgivare som tillämpar jämställdhet i anställningsförhållanden tror vi på en inkluderande och mångsidig arbetsstyrka. Vi är fast beslutna att säkerställa att våra policyer och praxis överensstämmer med programmet för jämställdhet i anställningsförhållanden, och strävar efter en arbetsstyrka som verkligen representerar de fyra utsedda grupperna:

• Kvinnor
• Ursprungsbefolkning
• Medlemmar av synliga minoriteter
• Personer med funktionsnedsättning

ABB är engagerat i att tillhandahålla rimliga anpassningar för sökande med funktionsnedsättning och uppmuntrar kandidater att själva identifiera sig under ansökningsprocessen.