Field Engineer

Schindler Group; Calgary; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading engineering company in Calgary is looking for a Field Engineer to provide technical support for the installation and maintenance of elevators and escalators. The ideal candidate should hold a degree in Electrical or Mechanical Engineering and have 2-3 years of relevant experience. Responsibilities include troubleshooting technical issues, assisting with project management, and delivering customer-focused solutions. This role requires a significant travel commitment and offers competitive salary and benefits.

Benefits

Competitive Salary

Bonus Incentive Program

Leadership development opportunities

Health, Dental & Vision Plans

Paid Time Off Plans

Tuition Reimbursement Program

Group RRSP with Company Match

Qualifications

• 2-3 years in the elevator industry or related experience.
• Ability to travel 30% - 40% of the time.

Responsibilities

• Provide technical support by phone to assigned branch for complex issues.
• Support on site when issues cannot be solved remotely.
• Assist in the commissioning and start-up of complex projects.
• Evaluate and recommend solutions for equipment installation and servicing.

Skills

Proficient in MS Office

Analytical thinking

Clear communication

Service mindset

Customer orientation

Presentation skills

Organization skills

Drive for impact

Team orientation

Innovative mindset

Achievement orientation

Education

Degree or Diploma in Electrical or Mechanical Engineering

Job description

We Elevate... Quality of urban life

Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contributes to making places more accessible, inclusive, and sustainable for all. We combine innovation, safety, and high ethical standards, ensuring respect both among colleagues and for the world around us. By joining us, you don’t just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.
With Canadian Headquarters in Toronto, Ontario, Schindler Elevator Corporation specializes in latest-technology engineering as well as mechanical and micro-technology products designed and rigorously tested for comfort, efficiency and reliability. Schindler products can be found in many well-known buildings throughout Canada, including Scotia Plaza, Bay & Adelaide, Edmonton Arena, Calgary Airport, and Vancouver Canada Line.

Join us as a

Your main responsibilities

Primary Function

The Field Engineer provides technical support to field operations by evaluating standard techniques, identifying critical problems and recommending solutions for the installation, adjustment and maintenance of elevators and escalators. The incumbent makes independent technical decisions on details of work covered by engineering standards and receives direct supervision and guidance primarily on unusual, critical or controversial problems or questions.

Your Main Responsibilities

• Provide technical support by phone to assigned branch when they have difficulties to solve complex technical issues.
• Provide support on site when the escalated issues cannot be solved remotely.
• Provide support on site to help in the commissioning and start‑up of complex projects or equipment.
• Support the field in the installation, commissioning and start‑up of pre‑series and/or 0‑series from new products in introduction phase.
• Provide technical support to the sales force and service leaders when bidding for a complex new installations / modernizations job or a complex service contract which demands more than the usual know‑how in the sales force if and when required.

Technical Support and Solutions

• Collaborate with field mechanics to troubleshoot escalated calls related to problem units.
• Evaluate or devise alternative approaches to problems encountered in areas including equipment installation and adjustment, equipment servicing, component application, field investigations and preparation of related engineering documentation.
• Identify critical problem areas and recommend corrective action(s).

Project Management

• Develop, implement and maintain procedures to monitor and respond to callbacks, and “sick” units.
• Plan, schedule and coordinate detailed phases of field work in a portion of a major project or in a total project of moderate scope.
• Complete tasks and assignments within budgetary limitations and in accordance with applicable specifications, codes and schedule requirements.
• Create surveys and analyze jobs to develop specific requested technical field data and prepare related reports.

What you bring

Education and Experience

• Degree or Diploma, preferably in Electrical or Mechanical Engineering.
• 2‑3 years in the elevator industry or related experience, or a similar industry which includes the sales and servicing of capital equipment.

Critical Skills

• Proficient in MS Office.
• Analytical: ability to think conceptually to have impact, ability to understand complex tasks/situations/problems, analyze them using a systematic approach and identify trends or relationships.
• Communication: Communicate clearly and articulately.
• A service mindset: Demonstrate customer focus through creating value for the customer.
• Customer Orientation: The understanding and will to search for, work on and meet or exceed customer’s needs.
• Presentation: Ability to present materials clearly.
• Organization: Possess excellent organization skills with the ability to balance high volume of activities and changing priorities.
• Drive for Impact: Ability to fully understand the problem, assess responsibility, explore alternatives, develop creative solutions and negotiate settlements.
• People and Team Orientation: Ability to interact with all levels and be an integral part of the operation and work to foster development of others.
• Innovation: Demonstrate the ability to embrace new concepts and change as well as seek new ways of doing things.
• Achievement Orientation: A concern for working or for competing against a standard of excellence, one’s own past performance, the performance of others, or objective measures.

Travel

• Must be available to travel (30% - 40% of time).

What’s in it for you?

• Competitive Salary (commensurate with experience).
• Competitive Bonus Incentive Program or Commission Plan.
• Wide range of professional and leadership development opportunities.
• Competitive Extended Health, Dental & Vision Plans.
• Generous Paid Time Off Plans.
• Tuition Reimbursement Program.
• Competitive Group RRSP with Company Match.

Become part of our team and help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow.
Are you ready to embark on a new journey? Join #TeamSchindler!
Discover more on our career website.

By submitting this application, you consent to allow Schindler Elevator Corporation to share your application details (including your personal information) with our third‑party recruitment partners and affiliate companies.

At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health, disability or veteran status.