Field Appliance Technician - Kingston

LFL Group; Ajax; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading service provider in Ajax, Ontario is seeking a skilled appliance service technician to provide in-home servicing and repairs. The ideal candidate will have a strong customer service background, 2+ years in appliance service, and a high school diploma. This full-time role offers a competitive remuneration package and a flexible benefits plan for you and your family.

Benefits

Flexible and comprehensive benefits package

Competitive remuneration package

Career progression potential

Employee discounts

Qualifications

• 2 or more years previous experience and/or education in major appliance service.
• Valid driver's license, with a clean driving abstract required.

Responsibilities

• Provide customers with courteous and professional in-home servicing of major appliances.
• Conduct appliance diagnostics and complete repairs.
• Communicate with customers regarding details of the assessment and servicing required.

Skills

Outstanding Customer Service skills

Excellent written and verbal communication skills

Highly developed technical investigative and analytical skills

Computer Hardware

Troubleshooting

Education

High school diploma or equivalent

Appliance Technician certification or willingness to obtain one

Tools

Hand Tools

POS

Windows

Job description

Overview

This position is responsible for being the face of Trans Global Service demonstrating enthusiasm while ensuring the highest level of customer satisfaction.

Responsibilities

• Provide customers with courteous and professional in-home servicing of major appliances ensuring adherence to The Perfect Call
• Conduct appliance diagnostics and complete repairs
• Estimate the costs of repairs / replacements
• Order parts and ensure inventory supply levels are sufficiently maintained
• Communicate with customers regarding details of the assessment and servicing required
• Provide information to assist customers in obtaining optimum performance of their products
• Complete all service documentation describing repairs in detail and reporting identification of repaired stock
• Ensure the proper maintenance of shop tools and vehicles
• Adhere to all health and safety security building and departmental procedures

Qualifications

• High school diploma or equivalent
• 2 or more years previous experience and / or education in major appliance service
• Valid drivers license (must be able to provide a clean driving abstract)
• Outstanding Customer Service skills
• Excellent written and verbal communication skills
• Professional and courteous phone etiquette
• Highly developed technical investigative and analytical skills
• Punctuality and dependability a must
• Must be organized and detail oriented
• Appliance Technician certification or willingness to obtain one
• Domestic Appliance or Gas Technician 2 Certification would be considered an asset

Why Transglobal

• A flexible and comprehensive benefits package including Health Dental and Paramedical Services for you and your family
• Competitive remuneration package that will commensurate with experience
• Career progression potential with plenty of access to ongoing personal and professional development
• Employee discounts
• A dynamic environment to showcase your leadership talents.

If you'd like to apply for this role please contact our recruitment team at

Attach your CV and tell us why you would be a great fit at Trans Global!

Trans Global is committed to fair and accessible employment practices and will accommodate people with disabilities throughout the recruitment application and selection process. If you require an accommodation at any stage of the process please let the hiring manager know or reach out to

Required Experience :

IC

Key Skills

Computer Hardware,Customer Service,Hand Tools,Computer Networking,Field Service,POS,Windows,Mechanical Knowledge,Service Technician Experience,Merchandising,Project Coordination,Troubleshooting

Employment Type : Full-Time

Experience : years

Vacancy : 1