Experiential Events Lead - Operations & Engagement

Scotiabank; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading financial institution in Toronto is seeking an Event and Experience Lead to enhance client relationships and operational efficiency in The Commons. The role involves managing event inquiries, fostering a customer-focused culture, and ensuring a high standard of service in a dynamic environment. Ideal candidates will have a post-secondary degree and at least two years of experience in customer service and event management, alongside strong communication and collaboration skills. Join us to help create an inclusive workplace.

Qualifications

• Minimum of 2 years of related experience in customer service and event management.
• Experience using social media as a marketing tool.
• Knowledge of conference/meeting room technology.

Responsibilities

• Champion a customer focused culture.
• Manage inquiries for meetings and events.
• Proactively identify continuous improvement opportunities.
• Provide on-site support and troubleshoot issues.

Skills

Customer service focus

Verbal and written communication

Collaboration

Relationship building

Basic MS Office skills

Education

Post-secondary degree

Tools

Adobe Creative Cloud

Job description

A leading financial institution in Toronto is seeking an Event and Experience Lead to enhance client relationships and operational efficiency in The Commons. The role involves managing event inquiries, fostering a customer-focused culture, and ensuring a high standard of service in a dynamic environment. Ideal candidates will have a post-secondary degree and at least two years of experience in customer service and event management, alongside strong communication and collaboration skills. Join us to help create an inclusive workplace.