Experienced Spa Front Desk Sales Associate

Hand & Stone - Burlington; Burlington; On-site; CAD 40,000 - 50,000; Full time

Job summary

A wellness spa in Burlington seeks a reliable, experienced sales professional to join their front desk team. The ideal applicant will have outstanding customer service and sales abilities, must thrive in a fast-paced environment, and possess emotional intelligence. This role offers an hourly wage, commissions, flexible scheduling, and health benefits for full-time employees.

Benefits

Competitive salary

Dental insurance

Health insurance

Paid time off

Flexible schedule

Ongoing training and growth opportunities

Qualifications

• Minimum 2 years of experience in sales, customer service, or front desk role.
• Experience in spa, salon, fitness, or hospitality preferred.
• Proven track record of meeting or exceeding sales goals.

Responsibilities

• Greet and check in clients warmly and professionally.
• Sell memberships, upgrades, gift cards, and retail products.
• Handle phone calls, bookings, and schedule adjustments.
• De-escalate concerns and uphold policies with professionalism.
• Promote current offers and follow up with clients.

Skills

Sales expertise

Customer service skills

Communication

Multitasking

Emotional intelligence

Tools

Zenoti booking software

Job description

Benefits

• Company parties
• Competitive salary
• Dental insurance
• Employee discounts
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources

We are seeking a mature, reliable, and experienced sales professional to join our front desk team. This role is ideal for someone who takes pride in delivering exceptional client experiences, thrives in a fast-paced, multitasking environment, has a natural sales ability and understands the importance of follow-through and accountability. Our service providers depend on a strong, competent front desk team; you keep the spa running smoothly so diligence in your role is required.

This is not an entry-level role. Previous experience in sales, customer service, or reception (preferably in a wellness, spa, or fitness setting) is required.

About the Role

As the first and last point of contact for clients, you will be responsible for both creating a welcoming atmosphere and driving business success through membership sales, service upgrades, and operational excellence. This position demands emotional intelligence, precision, and a strong sense of responsibility.

What You’ll Do

• Greet and check in clients warmly and professionally
• Confidently sell memberships, upgrades, gift cards, and retail products
• Handle phone calls, bookings, and schedule adjustments with efficiency and accuracy using zenoti booking software
• De-escalate concerns, confidently uphold policies, and handle emotional clients with empathy and professionalism
• Connect with each client you interact with to build rapport and trust and learn how to best be of service to them
• Multi-task under pressure while maintaining a positive demeanor
• Follow up with clients to encourage repeat visits and promote current offers
• Work closely with the spa team to ensure smooth and efficient daily operations
• Take ownership of any service or operational gaps and resolve them proactively

Who You Are

• A proven salesperson, comfortable talking about products and services and closing sales
• Mature, reliable, and self-directed — you do what needs to be done without being asked
• Calm and professional under pressure; you thrive when things get busy
• Highly organized with impeccable attention to detail
• Tech-savvy, able to quickly learn scheduling software and systems
• Strong verbal and written communicator
• Warm, approachable, and team-oriented
• Flexible and available to work evenings, weekends, and holidays as needed

Qualifications

• Minimum 2 years of experience in a sales, customer service, or front desk role
• Experience in spa, salon, fitness, or hospitality preferred
• Proven track record of meeting or exceeding sales goals

What We Offer

• Hourly wage + commissions on memberships and product sales
• Staff discounts on services and retail products
• Flexible scheduling of Full-time hours
• Health benefits for full-time employees
• A clean, professional, and supportive work environment
• Ongoing training and growth opportunities

Apply Now

If you are a high-performing, service-driven professional who wants to be part of a thriving spa environment, we want to hear from you. Please submit your resume and a short cover note explaining why you\'re a fit for this position.