Event Sales & Services Manager

Accor; Toronto; On-site; CAD 50,000 - 70,000; Full time

Job summary

A luxury hotel chain in Toronto is seeking an experienced Event Planner to manage corporate and social events. You will coordinate event logistics, maintain client relationships, and ensure optimal use of spaces while controlling costs. Candidates must have 3-5 years of relevant experience and possess strong communication skills. The role offers unique perks including travel discounts and a focus on employee wellness.

Benefits

Free Meals

Travel Discounts

Free dry-cleaning

Custom learning programs

Health & Wellness committees

Career growth paths

Qualifications

• Minimum of 3–5 years of experience in sales, event planning, and/or luxury hotel operations.
• Knowledgeable on food and beverage trends and luxury hotel experiences.
• Proven ability to plan and execute events effectively.

Responsibilities

• Plan and service events for corporate and social markets.
• Manage logistics including setups, food and beverage, and audio-visual needs.
• Disseminate information promptly to all departments.

Skills

Sales experience

Event planning

Luxury hotel operations

Customer service skills

Attention to detail

Written communication

Verbal communication

Education

University Degree or equivalent

Tools

Opera

Microsoft Office applications

Social Tables

Job description

Job Description

Responsible for planning and servicing of events varying in size and scope, for both corporate and social markets.

• As the Client liaison, you will facilitate various program logistics including: event setups, food and beverage, audio-visual, telecommunications, exhibits, and third party relationships, to ensure optimal use of our event spaces while managing and controlling labour and food costs
• Disseminate information in a professional and timely manner to all departments through various communication channels
• Initiate and finalize billing process, to ensure client credit is established and deposits / payments are received within an acceptable timeline
• Manage contracted guestroom blocks; to yield guestroom and event space daily to ensure optimum potential through the use of Opera
• Conduct and / or attend daily meetings to review event logistics to ensure last minute revisions are communicated with accuracy to banquets, culinary, stewarding and on-site audio-visual provider
• Knowledgeable on current industry trends and competitive offerings
• Establish good business and social relationships with industry clients and partners by participating in activities to further increase sales and events opportunities for the Hotel

Qualifications

• University Degree or equivalent an asset
• Minimum of 3 – 5 yearsexperience in sales, event planning and / or luxury hotel operations
• Knowledgeable on food and beverage trends and luxury hotel experiences
• Possess excellent customer service and interpersonal skills, results-oriented and highly motivated individual
• Proven ability to plan and execute events effectively with a strong attention to detail
• Working knowledge of Opera, Microsoft Office applications and Social Tables
• Strong written and verbal communication skills

Additional Information

What’s in it for you?

• Free Meals : Healthy meals on us every shift.
• Travel Discounts : Sweet deals at Accor hotels worldwide.
• Dry Cleaning : Free dry-cleaning for your work gear.
• Skill Up : Custom learning programs to boost your talents.
• Impact : Join our Health & Wellness, Sustainability, and DEI Committees.
• Level Up : Unlock new career heights with exciting growth paths.

BE PART OF OUR FUTURE.

Another stunning chapter for the iconic Fairmont Royal York has begun, and we invite you to be a part of it. If you are passionate about hospitality, driven by excellence, and eager to contribute to an esteemed institution, we want to hear from you. Join us and help shape the future of one of Toronto’s most treasured landmarks.

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our Commitment to Diversity & Inclusion: At Fairmont Royal York, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we provide equal access to opportunities. We welcome applications from all qualified candidates.