Entry Level Remote Customer Service Representative (Saskatchewan)

MCI; Canada; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading BPO provider in Canada is seeking candidates for a customer service role focused on handling inbound calls and resolving inquiries. Applicants should have a high school diploma, excellent communication skills, and basic computer knowledge. Competitive pay, bonuses, and career advancement opportunities are offered in a dynamic work environment.

Benefits

Competitive hourly pay

Comprehensive benefits including medical and dental

Paid time off and flexible scheduling

Opportunities for career advancement

Qualifications

• Must be at least 18 years of age.
• High school diploma or equivalent required.
• Excellent written and oral communication skills are essential.

Responsibilities

• Handle inbound customer calls, troubleshoot basic technical issues.
• Utilize systems and technology for account management.
• Strive for first call resolution through effective problem-solving.

Skills

Excellent written and oral communication skills

Ability to type at least 20 words per minute with accuracy

Basic knowledge of Microsoft Office Suite

Education

High school diploma or equivalent

Job description

Employer Industry: Business Process Outsourcing (BPO)

Why consider this job opportunity

• Competitive hourly pay plus bonuses
• Comprehensive benefits including medical, dental, vision, and life insurance
• Paid time off and flexible scheduling options
• Opportunities for career advancement into roles such as Supervisor or Trainer
• Engaging work environment with team-oriented culture and casual dress code
• Paid training provided to develop new skills while earning a paycheck

What to Expect (Job Responsibilities)

• Handle inbound customer calls, troubleshoot basic technical issues, and resolve customer inquiries
• Utilize systems and technology for account management and support tasks
• Apply sales skills to recognize and act on sales opportunities
• Escalate customer dissatisfaction appropriately to the management team
• Strive for first call resolution through effective problem-solving and call handling

What is Required (Qualifications)

• Must be at least 18 years of age
• High school diploma or equivalent required
• Excellent written and oral communication skills
• Ability to type at least 20 words per minute with accuracy
• Basic knowledge of Microsoft Office Suite and Windows operating system

How to Stand Out (Preferred Qualifications)

• Strong organizational skills and the ability to multi-task effectively
• Experience in a customer service or technical support role
• Demonstrated ability to evaluate and resolve customer issues
• Familiarity with conflict resolution and negotiation techniques
• Ability to thrive in a fast-paced and dynamic work environment

#BusinessProcessOutsourcing #CustomerService #CareerGrowth #RemoteWork #TeamCulture

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