Entry Level Remote Customer Service Representative (Prince Edward Island)

MCI; Canada; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading business process outsourcing firm is seeking a customer service representative. This remote position involves understanding customer needs, troubleshooting issues, and enhancing their experience. Candidates must possess a high school diploma, excellent communication skills, and basic technical knowledge. The role offers competitive pay, a comprehensive benefits package, and opportunities for career advancement.

Benefits

Competitive pay with bonus incentives

Comprehensive benefits package

Paid Time Off

Flexible schedules

Fun work environment

Qualifications

• Must be 18 years of age or older.
• Ability to type swiftly and accurately (20+ words per minute).
• Basic knowledge of Microsoft Office Suite and Windows operating system.

Responsibilities

• Listen to customers to understand their needs and resolve issues.
• Utilize technology to manage customer accounts.
• Recognize sales opportunities and apply skills to enhance customer experiences.
• Explain products and processes to customers.

Skills

Excellent organizational skills

Written communication skills

Oral communication skills

Conflict resolution skills

Problem-solving skills

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows operating system

Job description

Employer Industry: Business Process Outsourcing (BPO)

Why consider this job opportunity:
- Competitive pay with hourly wages plus bonus incentives
- Comprehensive benefits package including medical, dental, and vision coverage
- Paid Time Off and flexible schedules to promote work-life balance
- Opportunities for career advancement through internal promotions
- Fun and engaging work environment with daily contests and prizes
- Remote work flexibility allows you to work from home

What to Expect (Job Responsibilities):
- Listen to customers to understand their needs and resolve issues effectively
- Utilize technology to manage customer accounts and troubleshoot basic technical problems
- Recognize sales opportunities and apply skills to enhance customer experiences
- Explain products and processes to customers, ensuring clarity and satisfaction
- Collaborate with management to escalate unresolved customer dissatisfaction

What is Required (Qualifications):
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- Basic knowledge of Microsoft Office Suite and Windows operating system
- Ability to type swiftly and accurately (20+ words per minute)

How to Stand Out (Preferred Qualifications):
- Previous experience in a customer service role
- Strong aptitude for conflict resolution and problem-solving
- Ability to thrive in a fast-paced environment with changing dynamics
- Experience with account management systems or customer relationship management software

#BusinessProcessOutsourcing #CustomerService #RemoteWork #CareerGrowth #CompetitiveBenefits

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