Enterprise Customer Success Manager - Rebate SaaS Growth

Enable; Toronto; Hybrid; CAD 100,000 - 125,000; Full time

Job summary

A leading software company in Toronto is seeking a Customer Success Manager, Enterprise to enhance customer relationships and drive successful onboarding and product adoption. In this role, you will manage complex customer needs, collaborate with internal teams, and create account growth strategies. Successful candidates will have a strong background in Customer Success and SaaS, with at least 4 years managing enterprise clients. This role offers a dynamic work environment with opportunities for professional development and growth.

Benefits

Paid Time Off

Wellness Benefit

Comprehensive Insurance

Retirement Plan

Lucrative Bonus Plan

Equity Program

Career Growth

Qualifications

• Proven Customer Success management background in SaaS.
• Experience managing Enterprise customers.
• Track record of achieving departmental goals.

Responsibilities

• Build and maintain long-lasting customer relationships.
• Serve as the key escalation point for customer concerns.
• Develop tailored Strategic Account Plans for measurable outcomes.

Skills

Stakeholder Management

Customer Relationship Building

Effective Communication

Prioritization Skills

Education

Minimum 4 years' experience in SaaS industry

Job description

A leading software company in Toronto is seeking a Customer Success Manager, Enterprise to enhance customer relationships and drive successful onboarding and product adoption. In this role, you will manage complex customer needs, collaborate with internal teams, and create account growth strategies. Successful candidates will have a strong background in Customer Success and SaaS, with at least 4 years managing enterprise clients. This role offers a dynamic work environment with opportunities for professional development and growth.