Enterprise Customer Success Manager — Grow Key Accounts (Remote)

Enboarder; Remote; CAD 80,000 - 100,000; Full time

Job summary

A dynamic SaaS company in Canada seeks a creative Customer Success Manager to manage enterprise accounts and ensure customer satisfaction. Responsibilities include providing training, customer feedback, and support during trial periods. The ideal candidate has at least 2 years in a Customer Success role, experience in a startup setting, and a passion for problem-solving. Employees enjoy competitive salaries, flexible work hours, and a generous benefits package including unlimited vacation and full medical coverage.

Benefits

Competitive salary

Unlimited vacation policy

Full medical coverage

Work from anywhere

Employee stock option plan

Wellness spending allowance

Qualifications

• 2 years of experience in a Customer Success role.
• 2 years in a startup environment with a SaaS product.
• Experience with enterprise (B2B) customers.

Responsibilities

• Manage 8 to 12 enterprise accounts for success.
• Conduct customer interviews for feedback.
• Provide training and coaching to clients.
• Assist clients during their Proof of Concept.
• Handle inbound support requests and resolve issues.
• Contribute to team and company objectives.

Skills

Customer Success

Excellent communication skills

Problem-solving

Flexibility

Team collaboration

Tools

Slack

HubSpot

Pendo

Jira

Confluence

Google Suite

Job description

A dynamic SaaS company in Canada seeks a creative Customer Success Manager to manage enterprise accounts and ensure customer satisfaction. Responsibilities include providing training, customer feedback, and support during trial periods. The ideal candidate has at least 2 years in a Customer Success role, experience in a startup setting, and a passion for problem-solving. Employees enjoy competitive salaries, flexible work hours, and a generous benefits package including unlimited vacation and full medical coverage.