Engine Field Service Technician

Cummins Inc.; Calgary; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading engine manufacturer in Alberta is seeking a talented Field Service Diesel Technician to work on various equipment including city buses and oil and gas machinery. This position offers a salary of $50.58 per hour and includes opportunities for technical training and coaching. Candidates must hold a Red seal certification and have significant field service work experience. Benefits include a pension plan and medical insurance.

Benefits

Company Pension Plan

Medical/Dental/Life Insurance

Health Savings Account

Qualifications

• Must have Red seal certification in Heavy duty mechanics or Truck and transport.
• Significant field service work experience required.
• Experience providing technical advice and coaching to junior technicians is preferred.

Responsibilities

• Develop and maintain relationships with customers.
• Diagnose and complete repairs at customer site.
• Perform preventative maintenance on engines and components.

Skills

Field service work experience

Customer service experience

Expert knowledge of engine products

High horse power training

Natural gas engines experience

Oil and gas fracturing rig knowledge

Education

Red seal certification (Heavy duty mechanics or Truck and transport)

Locally valid driving permit

Job description

Overview

We are looking for a talented Field service diesel technician to join our team at our Red Deer location.

In this role, you will make an impact in the following ways:

• Establishes and continually develops productive customer relations and ensures prompt and efficient attention to customer needs.
• Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete complex repairs at customer site.
• Performs preventative maintenance activities as per documented schedules and standards on engines and related components in the field.
• Escalates unresolved issues to product specialists or supervisors.
• Coaches and develops technicians and/or apprentices and transfers knowledge and experience to others; may provide work direction; may review repair plans, parts lists, etc.
• Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
• Identifies additional sales and service opportunities with customers.
• Completes training in line with skill and business requirements.
• Maintains service vehicle and tools for cleanliness and proper operation.
• Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor.

Responsibilities

To be successful in this role you will need the following:

• Red seal certification (Heavy duty mechanics or Truck and transport) is mandatory.
• Locally valid driving permit
• This position may require licensing for compliance with export controls or sanctions regulations.

Ex Experience

• Significant field service work experience
• Expert level knowledge of and/or experience with engine products
• Customer service experience
• High horse power training and experience is an asset
• Natural gas engines experience is an asset
• Oil and gas fracturing rig knowledge is also an asset
• Experience providing technical advice and coaching to more junior technicians (preferred)

About the role

• You will be working on city buses, oil and gas equipment, farm equipment, OFF road equipment and ON road equipment
• Monday to Friday 8 hour days-Some On-call will also be required
• Salary is 50.58$ hourly
• This is a resident position

Compensation and Benefits

Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our Company Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, and a full complement of personal and professional benefits.

At Cummins, we are committed to the principles of diversity and employment equity under the Employment Equity Act, and we strive to ensure that our workforce reflects the diverse nature of Canadian society.

Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.

The successful candidate will be subject to our Pre-Employment Background Screening process that consists of a Criminal Background Check.

Qualifications

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Job Service

Organization Cummins Inc.

Role Category Hybrid

Job Type Technician

Min Salary $

Max Salary $

ReqID 2419082

Relocation Package Yes