Employee Service Centre (ESC) Team Lead/Specialist

Edmonton Public Library; Edmonton; On-site; CAD 60,000 - 80,000; Full time

Job summary

A public service organization in Edmonton is seeking a skilled Payroll Team Lead to oversee payroll operations and lead a dedicated team. The successful candidate will have extensive payroll expertise and supervisory experience, demonstrating strong communication and leadership qualities to ensure efficient payroll processing. This includes training team members and ensuring compliance with collective agreements, all while fostering a collaborative work environment. Competitive salary and benefits are offered.

Benefits

Comprehensive benefits program

Professional development opportunities

Qualifications

• Minimum of five years progressive payroll experience.
• Two years of supervisory experience required.
• Ability to coach and lead teams effectively.

Responsibilities

• Process and audit bi-weekly payroll for employees.
• Lead and manage a team of Payroll Representatives.
• Administer collective agreements and employment standards.

Skills

Leadership

Customer Service

Payroll Expertise

Analytical Skills

Communication Skills

Education

Diploma in Business Administration

Payroll Leadership Professional Designation (PLP)

Certified Employee Benefits Specialist (CEBS)

Tools

PeopleSoft

Excel

Word

SAP

CARM

Job description

Overview

The Edmonton Police Service Pay & Benefits Section is looking for a self‑motivated, results‑driven professional to provide direction and supervision of EPS’s dedicated Pay and Benefits Team. Using your payroll expertise, you will be responsible for providing guidance, instruction, training and leadership to inspire your team to work to their full potential. To be the successful candidate you will display excellent interpersonal and communication skills in order to build quality relationships with the team and customers. As a ESC Team Lead/Specialist you will be responsible for all facets of the section’s functions which include the following:

Responsibilities

• Bi‑weekly processing and auditing of end‑to‑end payroll for union and non‑unionized employees.
• Provide leadership to 4‑6 Payroll Employee Service Centre (ESC) Representatives, ensuring performance standards and customer expectations are met in delivering end‑to‑end bi‑weekly payroll services.
• Serve as a functional expert in Payroll, supporting Directors, Managers, Supervisors, Team Leaders and other members who are responsible for the provision of payroll services.
• Identify training needs, developing and delivering training programs and documentation in order to empower ESC Representatives to be confident in handling difficult payroll inquiries.
• Administer ever‑changing collective agreements, tax legislation, and employment standards code.
• Motivate the team proactively to achieve organizational goals.
• Implement and administrate contracts, policies, directives and procedures of the EPS as they relate to pay and benefits.

In addition to the duties listed above, you may be required to provide support and relief to the Payroll Manager from time to time. As well, you will be assigned Special Projects as needed to provide specific policy and benefit support as delegated through the Payroll Manager. Working as a team, you and the other Team Leads will work together to provide peer support and leadership as a whole to the ESC Representatives. Other related duties as required.

Qualifications

• Diploma in Business Administration, or a discipline as required by area of specialization, and/or
• Payroll Leadership Professional Designation (PLP) from the Canadian Payroll Association, and/or a Certified Employee Benefits Specialist (CEBS) through a recognized post‑secondary educational institute
• Minimum of five (5) years progressive payroll and benefits experience, with two (2) years of supervisory experience.
• Demonstrated ability to actively coach and lead teams with enthusiasm and professionalism in a fast paced, dynamic environment.
• Relevant experience in creating and delivering training programs for payroll processes.
• Experience with payroll system upgrades and leading teams through training and testing.
• Experience interpreting and applying multiple Collective Agreements for payroll purposes.
• Exceptional customer service, analytical and proactive problem‑solving skills.
• Ability to work under pressure and manage multiple projects and team members.
• Excellent interpersonal, written and verbal communication skills.
• Experience administering a comprehensive benefits program.
• Proficiency using PeopleSoft or another web‑based payroll software.
• Proficiency using Excel and Word.
• Working knowledge of FOIPP, Alberta Employment Standards and the Alberta Labour Code.
• SAP and CARM time tracking software experience would be considered an asset.
• Applicants may be tested.

Hours of Work

40.00 hours per week, Monday - Friday between the hours of 0730 - 1600. Hours of work may be subject to the terms and conditions of variable hours of work program.

Salary Range

21B, Salary Grade: 022, $38.676 - $48.505 (Hourly), $3,094.10 - $3,880.40 (Biweekly) $80,755.49 - $101,278.44 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.

General

• The City of Edmonton thanks applicants for their interest in this opportunity. Candidates considered for the position will be contacted.
• We are an equal opportunity employer. We welcome diversity and encourage applications from all qualified individuals.
• Please include a current resume and covering letter with your online application.
• As part of your pre‑hire screening, you will be required to complete an Enhanced Security Clearance. Should you accept employment with the Edmonton Police Service you acknowledge and agree to participate in future Enhanced Security Re‑Clearances at scheduled intervals or in any other circumstances, exigent or otherwise, as required by Human Resources Division.

The Province of Alberta is a party to the Federal Agreement on Internal Trade, the Trade, Investment and Labour Mobility with British Columbia and the New West Partnership Trade Agreement with British Columbia and Saskatchewan. All of these agreements promote labour mobility between the Provinces. Applicants may obtain information regarding recognition of extra provincial credentials at www.newwestpartnershiptrade.ca.