Employee Relations Manager

Amazon; Cambridge; On-site; CAD 85,000 - 110,000; Full time

Job summary

A leading fulfillment company is seeking an Employee Relations Manager in Cambridge, Canada. Responsibilities include mitigating employee issues, managing crisis situations, and improving employee relations strategies. The ideal candidate has over 7 years of experience in employee or labor relations, possesses excellent communication skills, and can effectively manage large-scale projects. This role is critical for maintaining a respectful workplace environment.

Qualifications

• 7+ years of relevant experience in employee relations or labor law.
• Proven ability to improve and execute programs at scale.
• Skilled in communicating effectively with diverse audiences.

Responsibilities

• Detect and mitigate risks in employee relations.
• Manage crisis-oriented partner issues under time constraints.
• Analyze data to drive improvements in employee experience.
• Produce high-quality written communications and training.

Skills

Employee relations expertise

Labor relations knowledge

Analytical skills

Communication skills

Project management

Crisis management

Education

Bachelor's Degree

Tools

MS Excel

MS Word

SharePoint

PowerPoint

Job description

Overview

The North American Employee Relations (ER) team supports Field Operations organizations across fulfillment and logistics business lanes. The central objective of our team is to ensure treatment of employees that is fair, respectful, and consistent with our core business values and objectives. This position’s responsibilities fall into proactive and reactive categories. We are seeking an ER Manager with a demonstrated ability to collaborate with and influence field operations managers, human resources, and contractors; to analyze multiple levels of employee and partner feedback to identify risks and gaps; to create, audit, and sustain positive workplace relations programs; and to design and conduct positive workplace relations training that drives best practices. The Manager will also work reactively on crisis-oriented situations that typically require addressing under severe time constraints and may address issues at a single station, within a specific geographic region, or network-wide. Balancing time between projects and crisis-response is a critical component for success in the position.

The Employee Relations Manager will possess employee and labor relations expertise, excellent judgment, and highly-developed analytical, interpersonal, and communication skills. The Manager will be comfortable presenting to senior leaders and communicating with frontline employees. The successful Manager will be a strong project manager, capable of independently owning large-scale, network-wide projects, and will become an important “source of truth” regarding whether the organization is meeting its core values and principles.

Key responsibilities

• Detect and Mitigate Risks: Apply employee and labor relations expertise to identify trends, gaps, and challenges; develop and implement solution-focused strategies and programs to mitigate risks
• Crisis Management: Work reactively on crisis-oriented partner issues under time limitations while exercising sound judgment
• Project Management: Independently own large-scale, network-wide projects delivered on time that improve frontline partner experience
• Analyze and Interpret Data: Use data and anecdotes to develop persuasive narratives and recommendations; define and measure the success of programs
• Communicate Effectively: Produce high-quality written communications that analyze problems and recommend solutions; design and deliver engaging training sessions
• Collaborate: Build constructive relationships with stakeholders to share information and influence change
• Problem Solve: Work independently in ambiguous situations, overcoming barriers to drive resolutions
• Work at Scale: Launch and manage sustainable mechanisms for entire networks

Basic Qualifications

• Bachelor\'s Degree
• 7+ years of relevant experience in employee relations, labor relations, or labor / employment law with emphasis on labor and employee relations; experience supporting large hourly workforces highly desired
• Proven track record of creating, improving and executing programs at scale; experience analyzing and using metrics to identify vulnerabilities and drive improvements in the employee experience
• Skilled in MS Excel, Word, SharePoint & PowerPoint

Preferred Qualifications

• Advanced degree, JD, or other specialized training in labor / employee relations
• Experience building and launching programs that measurably impact positive engagement
• Ability to work well in a fast-paced environment, flexible, adept at changing direction quickly and managing projects through ambiguity and constant change
• Excellent organizational skills and attention to detail; ability to juggle and prioritize multiple tasks while delivering on commitments
• Strong communication skills in written and verbal form; extensive public speaking, training, and leadership communication skills
• Solid sense of accountability, high-quality judgment and sound decision-making
• Ability to handle confidential information and escalate issues when appropriate
• Ability to connect with people across diverse cultural and socio-economic backgrounds
• Fluency in multiple languages
• Previous experience managing operations

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit the Amazon accommodations page for more information. If the country / region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company - Amazon Canada Fulfillment Services, ULC

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