Emergency Roadside Assistance Agent

Bill Gosling Outsourcing; London; Hybrid; CAD 36,000 - 42,000; Full time

Job summary

A leading outsourcing solutions provider in London, Ontario is seeking a compassionate Roadside Assistance Agent to join their dynamic team. You will be the first point of contact for drivers in distress, providing immediate reassurance and coordinating prompt service. The role requires strong communication skills, crisis management, and the ability to multitask. Join us to make a difference in people's lives and enjoy growth opportunities within a fun, collaborative work environment.

Benefits

Growth Opportunities

Comprehensive Training

Team-Oriented Culture

Diversity & Inclusion

Fun Workplace

State-of-the-Art Offices

Rewarding Work

Qualifications

• This is a hybrid opportunity; ability to work onsite in London is required.
• Must be available full-time (40-hours per week) year-round.
• Flexible hours including evenings and weekends may be necessary.

Responsibilities

• Answer high-volume emergency calls from drivers needing assistance.
• Collect critical information quickly and accurately.
• Coordinate and dispatch appropriate services across Canada.
• Remain calm and composed in emergencies.
• Deliver empathetic communication to customers.

Skills

Crisis Management

Multitasking

Empathy & Reassurance

Strong communication skills

Active listening

Education

High school diploma or equivalent

Job description

Overview

Join a Team That’s Passionate About Making Lives Better!

At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, focusing on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We’re looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results.

We are seeking compassionate, quick-thinking, and highly organized individuals to join our Emergency Roadside Assistance team. As a Roadside Assistance Agent, you'll be the first point of contact for drivers in distress across Canada — including those stranded on the 400-series highways. Whether it's a flat tire, keys locked inside, or a car that won't start, your role is to provide immediate reassurance and coordinate prompt service dispatch.

Compensation: Starting at $17.50 per hour (approximately $36,000 per year)

Responsibilities

• Answer high-volume emergency calls from customers needing immediate roadside assistance.
• Collect critical information (location, vehicle details, issue) quickly and accurately.
• Coordinate and dispatch appropriate services (towing, locksmith, battery boost, etc.) across Canada.
• Remain calm under pressure, especially in high-stress or emergency situations.
• Deliver empathetic communication that calms anxious or upset customers.
• Use internal systems to track service provider availability and job progress.
• Handle multiple calls and tasks simultaneously with efficiency and focus.

Key to Success in this Role

• Crisis Management – You stay composed under pressure and can take clear, decisive action in emergencies.
• Multitasking – You can juggle multiple customer calls and dispatch operations without missing a beat.
• Empathy & Reassurance – You naturally ease customer anxiety through compassionate and confident communication.

Qualifications

Position Requirements:

• This is a hybrid opportunity and requires ability to work onsite from our London office located at 345 Ridout St N, London, ON
• Ability to work full-time (40-hours per week) year round
• Ability to work flexible hours, including evenings and weekends, as needed

Education & Experience:

• High school diploma (or equivalent) is required
• Previous experience in customer service is required.
• Previous experience in call center environment or emergency related field is an asset

Skills & Abilities:

• Strong communication and active listening skills.
• Ability to stay calm and composed in emergency situations.
• Comfortable working in a fast-paced, call-center-like environment.
• Basic geographical knowledge of Canadian provinces and major highways (especially the 400-series).
• Tech-savvy with quick learning abilities for dispatch and call management systems.

Why Join Us?

• Growth Opportunities: We believe in promoting from within and providing opportunities for career advancement.
• Comprehensive Training: We offer extensive paid training to ensure you’re equipped for success.
• Team-Oriented Culture: Work in a collaborative, supportive environment with peers who are passionate about what they do.
• Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.
• Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you’ll build strong connections.
• State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity.
• Rewarding Work: Help businesses grow while making a real difference in people’s lives!

Get to Know Us Better

Follow us to get an insider view of our team in action, our values in motion, and a sneak peek into what makes us an awesome place to work!

Twitter & Instagram: bgocareers

Facebook: Bill Gosling Outsourcing

LinkedIn: Bill Gosling Outsourcing

Website – https://www.billgosling.com/careers

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At Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race, gender, age, ability status, or any other characteristic, you are valued here. If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need – just let us know.

Bill Gosling Outsourcing – Where your career thrives!