Ecommerce Offers & Guest Journey Lead (Hybrid)

lululemon; Vancouver; Hybrid; CAD 141,000 - 187,000; Full time

Job summary

A leading performance apparel company in Vancouver seeks an experienced eCommerce Operations Specialist to enhance its digital guest experience. The role involves overseeing complex offer executions, collaborating across teams, and ensuring operational excellence. With a focus on continuous improvement and guest satisfaction, candidates should have over 5 years of relevant experience, strong analytical skills, and proficiency in eCommerce tools. This hybrid position emphasizes in-person collaboration at least 4 days a week.

Benefits

Extended health and dental benefits

Paid time off

Competitive annual bonus

Generous employee discount

Fitness & yoga classes

Qualifications

• 5+ years in eCommerce operations or digital merchandising.
• Proficiency with rule-based offer configuration.
• Strong experience diagnosing offer logic and eligibility issues.

Responsibilities

• Lead setup of complex offer logic and ensure accurate execution.
• Continuously improve guest journey for offers.
• Maintain clear documentation for offer setup processes.

Skills

eCommerce operations

analytical skills

clear communicator

collaboration

time management

Education

Bachelor's degree or equivalent experience

Tools

Commerce Tools

Shopify

Magento

Job description

A leading performance apparel company in Vancouver seeks an experienced eCommerce Operations Specialist to enhance its digital guest experience. The role involves overseeing complex offer executions, collaborating across teams, and ensuring operational excellence. With a focus on continuous improvement and guest satisfaction, candidates should have over 5 years of relevant experience, strong analytical skills, and proficiency in eCommerce tools. This hybrid position emphasizes in-person collaboration at least 4 days a week.