Ecommerce Client Success Specialist

Livingston International; Fort Erie; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading customs brokerage firm in Fort Erie is seeking a Full-Time position to manage courier ecommerce client satisfaction. Responsibilities include managing client relationships and onboarding clients, assisting with service issues, and ensuring excellent client communication. Candidates should possess a high school diploma, strong communication skills, and the ability to work well in a fast-paced environment. A Certified Customs Specialist certification is preferred. Join a supportive team committed to your growth and career development.

Qualifications

• Strong communication skills are required to manage client relationships effectively.
• Experience in a fast-paced work environment is essential.
• A professional appearance must be maintained at all times.

Responsibilities

• Manage courier client relationships and satisfaction.
• Conduct client onboarding including EDI integration.
• Assist with service issue resolutions, including billing.

Skills

Excellent interpersonal skills

Excellent communication skills

Self-motivated and creative

Excellent organizational skills

MS Word and MS Excel

Education

High School/GED or equivalent

Job description

A leading customs brokerage firm in Fort Erie is seeking a Full-Time position to manage courier ecommerce client satisfaction. Responsibilities include managing client relationships and onboarding clients, assisting with service issues, and ensuring excellent client communication. Candidates should possess a high school diploma, strong communication skills, and the ability to work well in a fast-paced environment. A Certified Customs Specialist certification is preferred. Join a supportive team committed to your growth and career development.