Driver Experience Architect & Insights Lead

Element Fleet Management; Mississauga; On-site; CAD 99,000 - 137,000; Full time

Job summary

A leading fleet management company is seeking a Driver Journey & Insights Manager in Mississauga. In this role, you will optimize operational processes through driver journey mapping and insights, ensuring a superior client experience. Ideal candidates will have a Bachelor’s degree and experience in user experience research or journey mapping. A salary range of $99,200 to $136,400 annually is offered, reflecting individual skills and market factors. Enjoy a culture of innovation and comprehensive benefits.

Benefits

Comprehensive health and welfare benefits

Paid time-off programs

Culture of innovation and empowerment

Qualifications

• Bachelor’s degree in Business, Human-Centered Design, or related field.
• Experience in journey mapping or user experience research.
• Strong analytical and communication skills.

Responsibilities

• Create and maintain driver journey maps.
• Translate driver experiences into actionable recommendations.
• Collect and analyze driver insights for operational decisions.

Skills

Analytical skills

Communication skills

Storytelling skills

Ability to collaborate

Client needs balance

Problem-solving skills

Education

Bachelor’s degree in Business or related field

Tools

AI tools

Digital tools

Job description

A leading fleet management company is seeking a Driver Journey & Insights Manager in Mississauga. In this role, you will optimize operational processes through driver journey mapping and insights, ensuring a superior client experience. Ideal candidates will have a Bachelor’s degree and experience in user experience research or journey mapping. A salary range of $99,200 to $136,400 annually is offered, reflecting individual skills and market factors. Enjoy a culture of innovation and comprehensive benefits.