Dispatch Operator Team Lead — Public Safety Radio

Nova Scotia; Shubenacadie; On-site; CAD 30,000 - 60,000; Full time

Job summary

A government agency in Nova Scotia seeks a Team Lead for dispatch operations based in Shubenacadie. The role involves supervising dispatch operators, ensuring quality service delivery, and managing training and operational procedures. Candidates should hold a relevant two-year post-secondary degree and have supervisory experience. This term position is expected to end on Sept 30, 2027, and offers various government benefits.

Benefits

Defined Benefit Pension Plan

Health and Dental Insurance

Vacation and Employee Assistance Programs

Qualifications

• Must have at least three years of related experience, with at least one year in a supervisory role.
• Ability to interpret Standard Operating Procedures and provide informed advice.

Responsibilities

• Ensure effective service delivery and adherence to policies.
• Provide training and coaching for new dispatch operators.
• Manage schedules and attendance.

Skills

Managing multiple simultaneous tasks

Interpersonal communication

Organizational skills

Leadership

Proficiency in Microsoft Office Suite

Education

Related two-year post-secondary degree

Tools

TMR2 Radio

Job description

A government agency in Nova Scotia seeks a Team Lead for dispatch operations based in Shubenacadie. The role involves supervising dispatch operators, ensuring quality service delivery, and managing training and operational procedures. Candidates should hold a relevant two-year post-secondary degree and have supervisory experience. This term position is expected to end on Sept 30, 2027, and offers various government benefits.