Disability Operations Director - Hybrid Leader

Sun Life Financial; Saskatoon; Hybrid; CAD 110,000 - 180,000; Full time

Job summary

A leading financial services provider is seeking a visionary leader to oversee operations in their Edmonton Group Disability office responsible for enhancing client satisfaction, driving operational excellence, and leading a high-performing team. The ideal candidate will have 10+ years of leadership experience and deep knowledge of disability claims management. This role offers a salary range of $110,000 - $180,000 CAD and the flexibility of hybrid work.

Benefits

Hybrid work options

Mental health support

Inclusive environment

Qualifications

• 10+ years of leadership experience in complex, client-facing operations.
• Strong track record of delivering measurable business outcomes.
• Deep knowledge of disability claims management.

Responsibilities

• Drive operational excellence and innovate claims management.
• Align the office with national disability strategy.
• Improve client satisfaction and resolve issues proactively.

Skills

Leadership experience

Change management

Client-facing operations

Data analysis

Communication skills

Problem-solving abilities

Education

Bachelor's degree or equivalent experience

Job description

A leading financial services provider is seeking a visionary leader to oversee operations in their Edmonton Group Disability office responsible for enhancing client satisfaction, driving operational excellence, and leading a high-performing team. The ideal candidate will have 10+ years of leadership experience and deep knowledge of disability claims management. This role offers a salary range of $110,000 - $180,000 CAD and the flexibility of hybrid work.