Director of Customer Success & Experience Strategy

Bell Canada; Toronto; On-site; CAD 100,000 - 130,000; Full time

Job summary

A leading telecommunications company in Toronto is seeking a Director, Customer Success to develop and execute a customer experience strategy. This role focuses on enhancing customer satisfaction through seamless service delivery and collaboration across teams. Candidates should hold a relevant degree, have at least 8 years of experience in customer experience management, and possess strong analytical and communication skills. This position offers competitive compensation and benefits, fostering an inclusive workplace culture.

Benefits

Competitive salary

Medical, dental, and vision benefits

35% discount on services

Qualifications

• 8+ years of experience in customer experience management or related field.
• Proven track record of developing and implementing successful CX strategies.
• Excellent communication, presentation, and interpersonal skills.

Responsibilities

• Develop and implement a comprehensive customer success strategy.
• Ensure a seamless customer journey throughout the lifecycle.
• Collaborate with cross-functional teams to integrate customer feedback.

Skills

Customer experience management

Analytical skills

Communication

Team leadership

CX software proficiency

Education

Bachelor's degree in business administration or related field

MBA preferred

Tools

Qualtrics

Medallia

Job description

A leading telecommunications company in Toronto is seeking a Director, Customer Success to develop and execute a customer experience strategy. This role focuses on enhancing customer satisfaction through seamless service delivery and collaboration across teams. Candidates should hold a relevant degree, have at least 8 years of experience in customer experience management, and possess strong analytical and communication skills. This position offers competitive compensation and benefits, fostering an inclusive workplace culture.