Director, Luxury Travel Lifecycle & Loyalty

Kensington Tours; Toronto; On-site; CAD 90,000 - 120,000; Full time

Job summary

A luxury travel company in Toronto is seeking a Director of Lifecycle Marketing to enhance customer journeys and drive loyalty across its brands. The ideal candidate will lead the strategy for retaining travelers, optimizing communications, and improving customer lifetime value. This senior role requires a strong background in CRM and a passion for personalizing travel experiences. Competitive salary and a collaborative work environment are offered.

Qualifications

• 8–10+ years in CRM, lifecycle, and retention.
• Proven track record in driving repeat traveler growth.
• Strong data literacy and ability to create personalized strategies.

Responsibilities

• Lead lifecycle, loyalty, retention, and repeat-traveler strategy.
• Optimize personalized communications across the customer journey.
• Drive the Contact Strategy Transformation and oversee CRM strategy.

Skills

CRM expertise

Analytics fluency

Leadership

Customer journey strategy

Cross-functional influence

Education

Bachelor’s degree in Marketing or related field

MBA

Tools

HubSpot

Job description

A luxury travel company in Toronto is seeking a Director of Lifecycle Marketing to enhance customer journeys and drive loyalty across its brands. The ideal candidate will lead the strategy for retaining travelers, optimizing communications, and improving customer lifetime value. This senior role requires a strong background in CRM and a passion for personalizing travel experiences. Competitive salary and a collaborative work environment are offered.