Digital Support Representative – Fully Remote Job in Canada

Mashreq Bank; Canada; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading digital support firm is seeking a committed Digital Support Representative for fully remote work in Canada. You'll provide online assistance to customers via various digital channels, ensuring an excellent user experience. Ideal candidates will exhibit strong written communication and problem-solving skills, and be comfortable with multitasking and adapting to new technologies.

Benefits

Fully remote position

Competitive hourly pay

Paid training

Inclusive work culture

Opportunities for career growth

Qualifications

• Previous experience in customer support or digital communication is an asset.
• Ability to learn new software tools quickly.
• Self-discipline and ability to maintain productivity in a remote environment.

Responsibilities

• Respond to customer inquiries through digital channels.
• Provide accurate information about products and services.
• Manage incoming support requests and ensure timely resolution.

Skills

Excellent written communication skills

Strong problem-solving abilities

Ability to multitask

Proficiency with computers and web-based applications

Customer-first mindset

Ability to work independently

Comfortable adapting to new technologies

Job description

Job Summary

The Elite Job is seeking a dedicated and tech-savvy Digital Support Representative to join our fully remote Canadian team. In this role, you will provide online support to customers through digital channels such as email, chat, and web-based platforms. You will be responsible for resolving inquiries, offering product guidance, and ensuring seamless user experiences while representing our brand with professionalism and empathy. This position is ideal for individuals who are self-motivated, customer-focused, and comfortable working independently in a virtual environment.

Key Responsibilities

• Respond to customer inquiries through email, chat, social media, and other digital channels.

• Provide accurate information about products, services, policies, and troubleshooting steps.

• Manage incoming support requests and ensure timely resolution of customer concerns.

• Escalate complex issues to senior support or technical teams when necessary.

• Document all customer interactions and outcomes within internal systems.

• Monitor customer feedback and report trends or recurring issues.

• Maintain a high level of customer satisfaction by delivering friendly and efficient support.

• Collaborate with internal teams to enhance customer experience and improve service processes.

• Stay updated on new digital tools, product updates, and internal procedures.

Required Skills and Qualifications

• Excellent written communication skills with the ability to respond clearly and professionally.

• Strong problem-solving abilities and attention to detail.

• Ability to multitask, manage time effectively, and organize tasks in a remote setting.

• Proficiency with computers, web-based applications, and basic troubleshooting.

• Customer-first mindset with the ability to empathize and maintain a positive tone.

• Ability to work independently with minimal supervision.

• Comfortable adapting to new technologies and digital platforms.

Experience

• Previous experience in customer support, digital communication, or administrative roles is an asset but not mandatory.

• Experience working remotely or in a digital-first environment is an advantage.

• Training will be provided for candidates with strong potential and willingness to learn.

Working Hours

• Flexible scheduling options available.

• Full-time and part-time shifts may include weekdays, evenings, and weekends depending on business needs.

• All work is 100% remote, allowing you to work from anywhere within Canada.

Knowledge, Skills, and Abilities

• Knowledge of customer service principles and digital communication etiquette.

• Ability to learn new software tools quickly (CRM systems, chat tools, email platforms, etc.).

• Strong interpersonal skills and the ability to build rapport in written communication.

• Self-discipline and the ability to maintain productivity in a remote environment.

• Analytical thinking to identify customer needs and recommend appropriate solutions.

Benefits

• Fully remote position with the freedom to work from home anywhere in Canada.

• Competitive hourly pay and performance-based incentives.

• Paid training and continuous professional development opportunities.

• Supportive and inclusive work culture.

• Opportunities for career growth within The Elite Jobs expanding remote workforce.

Why Join The Elite Job?

At The Elite Job, we believe in empowering employees through flexibility, professional growth, and meaningful work. As part of our digital support team, you will contribute to a modern, customer-focused organization that values innovation, trust, and work-life balance. You will be joining a remote-friendly workplace where your voice is heard, your efforts are recognized, and your success is supported every step of the way.

How to Apply

Interested candidates are invited to submit their updated résumé along with a brief cover letter outlining their interest in the Digital Support Representative role. Applications should be submitted through The Elite Jobs official career portal or via the email listed on the job posting. Shortlisted applicants will be contacted for a virtual interview.