Digital Sales Representative - Expansion

Twilio; Canada; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading technology company is seeking a Digital Sales Representative to manage relationships with customers in their Self Service segment. This remote role requires 2 years of closing experience and involves expanding accounts, executing sales strategies, and collaborating with cross-functional teams. Candidates should possess strong analytical skills and effective communication abilities, making a significant impact through innovative solutions.

Benefits

Competitive pay

Generous time off

Healthcare benefits

Qualifications

• 2 years closing experience or 1+ years at a SaaS/CPaaS company.
• Demonstrated ability to manage business forecasts.
• Comfortable with technical leaders and influencing decisions.

Responsibilities

• Manage and expand customer accounts within the Self Service segment.
• Execute programmable sales plays for strong revenue results.
• Collaborate cross-functionally with various teams to drive new business.

Skills

Closing experience

Analytical account development

Communication skills

Tools

Salesforce

Job description

Overview

Remote - US

Who we are. At Twilio, we’re shaping the future of communications. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our remote-first culture means you’re part of a global, inclusive team with diverse experiences making a global impact every day. Your career at Twilio is in your hands.

About the job

This position is needed to lead relationships within our Self Service customer base and Communications platform customers who use our messaging, voice and email services. As a Digital Sales Representative, you will be responsible for net new customer activations, transactional and solution selling, and closing deals within our Self Service account base.

Responsibilities

• Manage and expand customer accounts within the Self Service segment.
• Own a book of business with the goal of protecting revenue and driving upsell and cross-sells
• Execute programmable sales plays to consistently deliver strong revenue, gross margin, and gross profit results.
• Work cross-functionally with product, finance, support, and services teams to renewals and drive DBNE
• Generate and maintain an accurate sales pipeline and forecast utilizing our CRM, Salesforce, through proactive efforts and collaboration with your manager.
• Execute automation strategies to serve a large quantity of customers while maintaining NPS and preventing churn
• Work closely with marketing teams to align on messaging and campaigns
• Live the Twilio Magic values: BE AN OWNER; WEAR THE CUSTOMER’S SHOES; EMPOWER OTHERS; DON\'T SETTLE; RUTHLESSLY PRIORITIZE

Qualifications

Twilio values diverse experiences from all kinds of industries. If your career is just starting or hasn’t followed a traditional path, consider applying. We are looking for people who will bring something new to the table.

Required:

• 2 years closing experience or 1+ years closing experience at a SaaS or CPaaS company, with a track record of top performance
• Demonstrated ability to manage business forecasts and financial models
• Comfortable working with business and highly technical leaders, influencing their understanding and building partnerships
• Analytical account development strategy based on using data to find opportunities and prove value
• Entrepreneurial mindset with appetite to define processes and build programs
• Record of delivering revenue and gross profit results
• Excellent verbal and written communication skills

Location

This role will be remote, but is not eligible to be hired in CA, CT, IL, MA, MD, NJ, NY, OR, PA, RI, TX, VA, WA, or Washington DC.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Competitive pay, generous time off, parental and wellness leave, healthcare, a retirement savings program, and more. Offerings vary by location.

Compensation

This role is open to candidates outside of certain states. The information below is provided for candidates hired in those locations only.

• Pay ranges by location vary: Colorado/Hawaii/Minnesota/Vermont; Washington DC/Illinois/Maryland/Massachusetts/California; New York/New Jersey/Washington State/San Francisco Bay Area, California
• Equity plan eligibility and standard benefits including health care, 401(k), paid leave
• Eligible to earn commissions

The starting salary will be determined based on skills, experience, and geographic location.

Applications for this role will be accepted on an ongoing basis.

Twilio’s values and equal opportunity

Twilio thinks big. We solve problems, take initiative, and try new things. We are guided by Twilio Magic values and support volunteering and donation efforts.

Twilio is proud to be an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, veteran status, disability, or other protected characteristics. We also consider qualified applicants with criminal histories in accordance with applicable laws.

Twilio participates in the E-Verify program where required by law.