Desktop Support Technician

NTT DATA, Inc.; Georgetown; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading global technology services firm in Georgetown, Ontario is seeking a Desktop Support Technician. This role involves providing onsite support for end users, troubleshooting issues, and managing tickets. Ideal candidates will have at least 2 years of experience in end-user support and a high school diploma or equivalent. The position requires strong knowledge of the Windows operating system and an A+ certification or similar skill.

Qualifications

• 2+ years of Desktop/End User Support Experience.
• Experience in a plant/manufacturing environment preferred.
• Ability to perform physical office requirements.

Responsibilities

• Provide onsite support for end users and manage tickets.
• Perform troubleshooting and parts replacement.
• Identify and correct potential issues affecting user experience.
• Update and resolve tickets to meet Service Levels.

Skills

Desktop/End User Support Experience

Troubleshooting

Windows operating system

A+ certification or equivalent

Education

High School Diploma or equivalent

Undergraduate degree or relevant coursework

Job description

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NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Desktop Support Technician to join our team in Georgetown, Ontario (CA-ON), Canada (CA).

This role is to provide onsite support for end users, for tickets and issues at a client site, including management of the regional stockroom. The technician will have the responsibility to own the issues through resolution.

Responsibilities

• Performs troubleshooting, parts replacement, systems upgrades, deployment and repair on desktops / notebooks printers
• May respond to calls after normal business hours per leader instructions
• Identifies potential issues that could adversely impact end user experience and takes corrective action
• Updates and resolves tickets in a timely manner to achieve Service Levels
• Utilize a well-rounded knowledge of the policies and procedures for their work area
• Make policy recommendations to their manager and be an escalation point for less experienced team members

Basic Qualifications

• 2+ Years of Desktop/End User Support Experience
• High School Diploma or equivalent

Additional Preferences

• Experience in a plant/manufacturing environment
• Undergraduate degree or some college coursework
• Strong knowledge of Windows operating system environment
• A+ desktop or equivalent skill set is required
• Ability to physically perform general office requirements
• Must be able to perform essential responsibilities with or without reasonable accommodations
• Travel including overnight domestic trips may be required

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us .

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.