Desktop Specialist

VIAVI Solutions; Ottawa; On-site; CAD 40,000 - 60,000; Full time

Job summary

A global technology firm located in Ottawa is seeking a technical support professional to provide daily support for network infrastructure and internal systems. The ideal candidate should have a High School Diploma or equivalent and be able to fully assemble computers. Knowledge of PC hardware and software systems, common operating systems, and current industry trends is essential. Strong analytical skills and effective communication are crucial for success in this role.

Qualifications

• High School Diploma or equivalent required.
• Able to fully assemble computers.
• Knowledge of PC hardware and software systems.
• Knowledge of common operating systems.
• Knowledge of current hardware and software trends.
• Ability to utilize strong analytical skills and problem-solving methods.
• Ability to communicate effectively, orally and in writing.
• Must demonstrate technical problem-solving skills.

Responsibilities

• Provides day-to-day technical support to employees for network infrastructure and internal systems software and hardware.
• Installs, configures and troubleshoots desktop systems, workstations, servers and network issues.
• Maintains passwords, data integrity and file system security.
• Communicates highly technical information to both technical and non-technical personnel.
• Recommends hardware and software solutions.
• May participate in development of IT and infrastructure projects.
• May conduct training programs for computer users.

Skills

Ability to fully assemble computers

Knowledge of PC hardware and software systems

Knowledge of common operating systems

Knowledge of current hardware and software trends

Strong analytical skills

Effective communication skills

Technical problem solving skills

Education

High School Diploma or equivalent

Job description

Summary

VIAVI (NASDAQ: VIAV) is a global provider of network test, monitoring and assurance solutions for telecommunications, cloud, enterprises, first responders, military, aerospace, and railway. VIAVI is also a leader in light management technologies for 3D sensing, anti-counterfeiting, consumer electronics, industrial, automotive, government and aerospace applications. We are the people behind the products that help keep the world connected at home, school, work, at play, and everywhere in between. VIAVI employees are passionate about supporting customer success and we welcome people who bring their best every day to the company – to question, to collaborate and to push for solutions that will delight our customers.

Duties & Responsibilities

Job Description:

• Provides day-to-day technical support to employees for network infrastructure and internal systems software and hardware.
• Installs, configures and troubleshoots desktop systems, workstations, servers and network issues in a diverse environment.
• Maintains passwords, data integrity and file system security for the desktop environment.
• Communicates highly technical information to both technical and nontechnical personnel.
• Recommends hardware and software solutions, including new acquisitions and upgrades.
• May participate in development of information technology and infrastructure projects.
• May conduct training programs designed to educate an organization’s computer users about basic and specialized applications.

Pre-Requisites / Skills / Experience Requirements

Job Requirements:

• High School Diploma or equivalent required;
• Able to fully assemble computers
• Knowledge of PC hardware and software systems.
• Knowledge of common operating systems.
• Knowledge of current hardware and software trends in the industry.
• Ability to utilize strong analytical skills and problem solving methods.
• Ability to communicate effectively, orally and in writing and to write concise and clear reports.
• Must have strong English language skills - written and verbal
• Must be able to demonstrate technical problem solving skills

If you have what it takes to push boundaries and seize opportunities, apply to join our team today.

VIAVI Solutions is an equal opportunity and affirmative action employer – minorities/females/veterans/persons with disabilities.