Deskside Support Analyst Bilingual - English+French (fluent)

Diverse Lynx; Toronto; Remote; CAD 80,000 - 100,000; Full time

Job summary

A technology services firm seeks a Bilingual Deskside Support Analyst in Toronto, ON. This role involves deploying end-user devices, managing IT tickets, and performing repairs on hardware, including desktops and laptops. The ideal candidate should be fluent in both English and French. This position offers the flexibility of remote work, making it suitable for those who thrive in a supportive technical environment. All qualified applicants are encouraged to apply.

Responsibilities

• Deploy PC/Laptop and other end-user devices.
• Manage tickets in the ITSM tool following procedural documentation.
• Perform technical diagnosis and repair of defective hardware.
• Correct problems associated with end-user computing devices.

Job description

Role: Deskside Support Analyst Bilingual - English+French (fluent)

Location: Toronto, ON (Remote)

Job Description:

• Deployment of PC/Laptop and other end‑user devices
• Correctly manage tickets in the ITSM tool following appropriate procedural documentation
• Perform technical diagnosis and repair of defective hardware, including break‑fix, support, and assistance for end‑user computing devices (desktops, laptops Windows based and Macs, mobile devices, tablets, desk phones, soft phones, and printers)
• Correct problems associated with failure or maintenance of the end‑user computing devices.

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.