Department Manager

H&M; London; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading fashion retailer in Ontario is seeking a Department Manager responsible for maximizing sales and customer service while mentoring staff. Ideal candidates have retail management experience and strong organizational skills. This role includes overseeing staff operations, ensuring merchandising standards, and maintaining customer service excellence. Attractive employee benefits and a staff discount are offered.

Benefits

Staff discount card

Inclusion in the H&M Incentive Program

Qualifications

• 2-3 years of retail management experience with direct supervisory responsibilities.
• Ability to lift in excess of 20 pounds.
• Ability to stand for long periods and perform physical tasks.

Responsibilities

• Organize and distribute work to staff and maintain task overview.
• Maximize sales and ensure team product knowledge.
• Follow safety and security routines to prevent loss.

Skills

Exceptional customer service

Strong organizational skills

Proactive sales focus

Merchandising ability

Effective communication

Conflict resolution skills

Education

High School graduate or equivalent

Associate’s or Bachelor’s degree

Tools

Basic computer skills

Job description

Company Description

H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way. Learn more about H&M here.

Job Description

Department Managers are responsible for sales maximization, customer service, and department profitability, and for coaching teams within a department. They work according to H&M values, standards, policies, and procedures, and focus on developing their teams — acting as both manager and mentor.

Job Responsibilities

People

• Organize and distribute the work of staff, set priorities, and maintain an overview of tasks in consultation with the Store Manager
• Manage, recruit, onboard, train, develop, and provide succession planning for staff in the store in partnership with the Store Manager
• Carry out supervisory responsibilities in accordance with policies and applicable laws, including approving time-off requests, pay, location or title changes; handling corrective actions and employment decisions
• Assist the Store Manager in maintaining Employee Relations responsibilities to ensure a positive work environment

Commerciality

• Take action within the department to maximize sales through joint operational and commercial focus for profitability
• Ensure the team has knowledge on product, campaigns, promotions, display guidelines, and merchandise information
• Ensure garment presentation, garment level, and visual standards meet H&M expectations
• Plan and coordinate with the visual team on campaigns, promotions, and sales activities in the department

Operations

• Schedule staff according to business needs and adjust hours to reach store and SPH goals
• Work with sales and cost plans, budgets, and other tools to maximize profitability
• Be responsible for knowledge and completion of cash office operational functions
• Follow safety and security routines to prevent loss and ensure safety of employees and customers
• May be assigned overall store responsibility in the absence of the Store Manager

Customer Service

• Maintain high-quality direct and indirect customer service and model the 5 basic demands on the selling floor, fitting room, and cashpoint

Financial Accountability

• Assist Store Manager in establishing and overseeing sales and cost plans, budgets, and variable costs; analyze comparable sales, budgeting, and trends to maximize profitability
• Accurately record sales and worked hour figures

Qualifications

• High School graduate or equivalent; Associate’s or Bachelor’s degree preferred
• Preferably 2-3 years of retail management experience with direct supervisory responsibilities
• Ability to lift in excess of 20 pounds
• Ability to stand for long periods and perform physical tasks (bending, reaching, climbing a ladder, etc.)
• Competencies: exceptional customer service, strong organizational and analytical skills, proactive sales focus, merchandising ability, initiative, strategic/tactical/operational thinking, multi-tasking in a fast-paced environment
• Effective communication and feedback skills; conflict resolution abilities; experience with progressive discipline and performance management
• Basic computer skills (navigation, data entry)
• Open availability including evenings and weekends; minimal travel as needed (e.g., workshops)
• Job Status: Non-Exempt, Hourly

Additional Information

EEOC Code: SLS

Benefits

H&M Group offers attractive benefits and development opportunities. All employees receive a staff discount card for H&M Group brands in stores and online. The discount covers H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. Employees are included in the H&M Incentive Program (HIP). Local markets offer different perks and benefits by employment type and country.

Inclusion & Diversity

H&M is committed to inclusive, diverse, and equitable workplaces. Recruitment considers diversity, and applicants are asked not to attach a cover letter to avoid potential biases.