Cyber Incident Response Program Manager

GoSecure; Quebec; On-site; CAD 70,000 - 90,000; Full time

Job summary

A cybersecurity services provider is seeking a Service Manager to oversee projects within the Project Management Office team. This role involves managing post-sales customer engagement, ensuring satisfaction during incident responses, and facilitating cross-department collaboration. An ideal candidate has a degree in business or computer science and is bilingual in French and English. Strong organizational and communication skills are essential for success in this position. Join us to help enhance our operational efficiency and customer service.

Qualifications

• Bachelor degree in business administration, Computer Science, or related field.
• Bilingual in French and English is required.
• Experience in incident response management is a plus.

Responsibilities

• Manage post-sales customer service during cybersecurity incidents.
• Oversee Incident Response (IR) projects lifecycle.
• Ensure customer satisfaction with incident response services.
• Track operational metrics and facilitate improvement.
• Coordinate across departments during IR engagements.

Skills

Excellent analysis skills

Exceptional organizational skills

Superior verbal and written communication skills in English and French

Ability to work independently

Energetic and positive attitude

Education

Bachelor degree in business administration or related field

Master degree in business administration or Project Management Professional certification

Job description

A cybersecurity services provider is seeking a Service Manager to oversee projects within the Project Management Office team. This role involves managing post-sales customer engagement, ensuring satisfaction during incident responses, and facilitating cross-department collaboration. An ideal candidate has a degree in business or computer science and is bilingual in French and English. Strong organizational and communication skills are essential for success in this position. Join us to help enhance our operational efficiency and customer service.