Customer Support Representatives/Streaming Services - Remote

Sutherland; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading streaming media company is seeking a Customer Service Representative to provide exceptional support to guests. The role involves troubleshooting basic issues related to streaming services, maintaining a positive rapport with callers, and documenting interactions in the CRM. Candidates must have customer service experience and strong problem-solving skills. The position offers competitive hourly pay, comprehensive benefits, and opportunities for career advancement, including work from home options.

Benefits

Competitive hourly rate

Comprehensive medical benefits

Vacation benefits

Access to EAP programs

Work from home equipment provided

Qualifications

• Experience working in a customer service or contact center environment.
• Strong problem-diagnosis and problem-solving abilities.
• Ability to multi-task and navigate several applications at once.

Responsibilities

• Provide exceptional customer service and support to guests in the streaming media sector.
• Troubleshoot basic issues related to streaming services on various devices.
• Document customer interactions and resolutions in the CRM system.

Skills

customer service experience

basic troubleshooting skills

PC keyboarding skills

problem-solving abilities

multi-tasking

Tools

Microsoft Office

CRM applications

Job description

Employer Industry: Streaming Media and Entertainment

Why consider this job opportunity

• Competitive hourly rate with additional pay incentives and monthly rewards & recognition programs
• Comprehensive medical, dental, and vision benefits
• Exciting vacation benefits, including a newly introduced Global Flexible Benefits Policy
• Opportunities for career advancement, with 80% of frontline leaders starting as representatives
• Access to EAP and Health and Wellness programs, including a dedicated personal trainer
• Work from home with all necessary equipment provided

What to Expect (Job Responsibilities)

• Provide exceptional customer service and support to guests in the streaming media sector
• Troubleshoot basic issues related to streaming services on various devices, including phones and smart TVs
• Utilize multiple applications simultaneously to assist customers effectively
• Maintain a positive rapport with callers while demonstrating knowledge of movies, TV shows, and animated stories
• Document customer interactions and resolutions in the CRM system

What is Required (Qualifications)

• Experience working in a customer service or contact center environment
• Basic troubleshooting skills for streaming services
• Proficient PC keyboarding skills and experience with Microsoft Office (Outlook, Word, Excel)
• Strong problem-diagnosis and problem-solving abilities
• Ability to multi-task and navigate several applications at once

How to Stand Out (Preferred Qualifications)

• Experience with CRM applications
• Previous technical support experience in a related field

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