Customer Success Manager, TELUS Health Care Centres, Montréal

Intello Technologies Inc.; Whistler; On-site; CAD 65,000 - 72,000; Full time

Job summary

A leading healthcare technology firm based in Whistler, British Columbia, is seeking an Executive Experience Coordinator. This role is essential in ensuring a welcoming environment and facilitating patient connections with tailored health services. The ideal candidate possesses a post-secondary degree, 2-3 years in sales or hospitality, and is bilingual in English and French. Competitive salary and comprehensive benefits package offered. Join a dynamic team committed to innovating healthcare experiences.

Benefits

Comprehensive total rewards package

Minimum 3 weeks of vacation

Flexible benefits plan

Generous company-matched pension

Career growth opportunities

Qualifications

• 2-3 years in a sales or hospitality role with a strong focus on customer relationships.
• Ability to guide patients through available healthcare services.
• Experience with consultative selling in a healthcare or wellness setting.

Responsibilities

• Deliver personalized, concierge-level experience for patients.
• Build relationships to understand patient health goals.
• Track patient interactions in our CRM.

Skills

Customer relationships

Sales excellence

Organizational skills

Bilingual English and French

Tech-savvy

Education

Post-secondary degree in Sales, Marketing, Hospitality, or a related field

Tools

CRM databases

Google Workspace

Job description

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Location: Montréal, QC, CA, H3A 3J2

Jobs by Category: Health

Job Function: Sales & Professional Services

Status: Full Time

Schedule: Regular

Description

Address: 600, boulevard de Maisonneuve Ouest, 21st floor, Montreal, QC., H3A 3J2

Hours of presence at the Clinic: 7:00 AM - 3:00 PM (Monday to Friday)

Important: you must be present at the clinic during these hours.

Who is TELUS Health?

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. Simply put, our team members across the country are united by their commitment to continuously innovate to make healthcare more accessible and deliver improved health experiences for everyone.

TELUS Health Care Centres is a connected network of 13 best‑in‑class medical centres where our renowned and passionate teams of healthcare professionals can capitalize on TELUS Health’s innovative digital health technology to deliver:

• Highly personalized care
• Enhanced patient experiences
• Easy access to a broad range of services in preventive health, wellness, primary care, mental health and occupational health

What You’ll Do

As an Executive Experience Coordinator, you’ll be the welcoming face of our clinic, ensuring every patient feels valued and supported. You’ll go beyond check‑ins and clinic tours—you’ll build relationships, understand patient needs, and match them with the right products and services to achieve their health goals.

• Deliver a personalized, concierge‑level experience for patients from check‑in to check‑out
• Build relationships to understand patient health goals and proactively recommend relevant services
• Act as a product expert, guiding patients through our private pay offerings and facilitating bookings
• Track patient interactions in our CRM, maintain a pipeline of opportunities, while ensuring compliance with privacy regulations
• Work collaboratively with medical teams to ensure a holistic, patient‑first approach to care
• Follow up with patients via email or phone to enhance engagement and retention

Qualifications

What You Bring to the Table

• Education & Experience: Post‑secondary degree in Sales, Marketing, Hospitality, or a related field. 2‑3 years in a sales or hospitality role with a strong focus on customer relationships
• Patient Guidance: Ability to guide patients through available healthcare services, providing transparent and ethical recommendations
• Sales Excellence: Proven ability to exceed engagement goals through consultative and relationship‑based approach
• People‑First Approach: Engaging, proactive, and passionate about delivering a top‑tier client experience
• Organizational Skills: Ability to juggle multiple priorities while maintaining attention to detail
• Tech‑Savvy: Proficient in CRM databases, data management, and Google Workspace
• Industry Knowledge: Familiarity with the private and public health sectors with experience in EMR systems is a plus
• Bilingual English and French

Nice to Have

• Competitive candidates will have experience with consultative selling in a healthcare or wellness setting
• Experience supporting an executive audience (C‑suite level executives or senior management)
• Opportunity to join a fast‑paced team in a fun, learning‑intensive environment
• Help build out the future of the Executive Experience Coordinator function at TELUS Health

Salary Range: $65,000‑$72,000

Performance Bonus or Sales Incentive Plan: $10,000‑25,000

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise.

TELUS offers rewarding benefits, which may vary per job function, such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in‑office, virtually or a combination of both
• Generous company‑matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunities to develop your skills
• And much more …

Job Type: This is for a current vacancy

A bit about us

We’re a people‑focused, customer‑first, purpose‑driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high‑performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.

Health

We’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.

We are honoured to be recognized

21,166 physicians using TELUS Health electronic medical records

140 million+ health claims processed using TELUS Health solutions

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.