Customer Success Manager — Field Operations & Partnerships

United Services Group; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading facility maintenance company in Toronto is seeking a skilled individual to oversee Janitorial Services across multiple sites. Responsibilities include managing customer experiences, implementing daily operations, budgeting, and coordinating with partners and cleaners. Ideal candidates have at least 5 years of experience in the Janitorial industry and possess strong skills in business acumen, communication, and problem-solving. This position offers a competitive compensation package and opportunities for professional development.

Benefits

Health benefits

Dental and vision coverage

Pension plan after 1 year

Qualifications

• Minimum of 5 years’ experience in the Janitorial industry or any other operational environment.
• 3 – 5 years’ experience in a supervisory role is an asset.

Responsibilities

• Lead, manage, and implement daily Janitorial Services across multiple sites.
• Manage customer experience and retention effectively.
• Participate in budgeting and planning at the store level.
• Communicate daily with locations on operational matters.
• Conduct audits and manage material inventory within budget.

Skills

Business acumen

Planning and organization

Active listening

Verbal communication

Written communication

Advanced technology competency

Problem-solving skills

Bilingual English and French

Education

Degree in business administration or related field

Job description

A leading facility maintenance company in Toronto is seeking a skilled individual to oversee Janitorial Services across multiple sites. Responsibilities include managing customer experiences, implementing daily operations, budgeting, and coordinating with partners and cleaners. Ideal candidates have at least 5 years of experience in the Janitorial industry and possess strong skills in business acumen, communication, and problem-solving. This position offers a competitive compensation package and opportunities for professional development.