Customer Success Manager

BlueOptima; Vancouver; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A dynamic tech company in Vancouver is seeking a Customer Success Manager to manage strategic enterprise accounts. The ideal candidate will have 6+ years of experience in a B2B, SaaS environment, demonstrating strong communication skills and a strategic mindset. Responsibilities include nurturing high value accounts, onboarding clients, and delivering insights. This role offers flexibility with work from home and significant professional growth opportunities.

Benefits

Work from Home Equipment allowance

Flexible Work from Home policy

12 Weeks Paid Paternity Leave

Sponsored Learning Opportunities

Team Socials

Qualifications

• 6+ years of experience in a Customer Success role.
• Experience in B2B and SaaS environments.
• Ability to engage C-Level stakeholders.

Responsibilities

• Manage and nurture high value accounts to ensure retention and renewal.
• Onboard Client senior managers to empower product usage.
• Deliver insights and value in client meetings.

Skills

Strong communication and presentation skills

Client-facing experience

Attention to detail

Self-management and organization

Education

STEM-based Degree

Job description

Company Description

BlueOptima’s vision is to become the global reference for the optimisation of the performance of Software Engineers across all industries. We provide industry-leading objective metrics in software development. We enable large organisations to deliver better software, faster and at lower cost, with technology that pushes the limits of what has been done before.

We are a global organisation with headquarters in London and additional offices in India, Mexico, US and Japan. We are made up of 120 individuals from more than 20 different countries.

We promote an open minded environment and encourage our employees to create their own success story in this high performance environment.

Location: Vancouver, Canada
Department: Customer Success

Job Description

We are looking for an enthusiastic, outgoing and internationally-minded Customer Success Manager with an interest in technology, to manage and own your book of business of high value complex accounts, building strong relationships with our strategic enterprise clients and who can excel in a fast-changing organisation. Prior B2B strategic Customer Success Management experience is essential, with SaaS experience highly desirable.

What would you be doing?

• Mature communication, interpersonal skills, and expertise to actively engage CIOs,CTOs, and senior stakeholders, enabling them to express their business objectives, then leverage data insights commit to action and deliver measurable improvements to their software development organisations
• Nurture high value accounts for retention and renewal. Responsible for renewals, with up-sell and cross-sell opportunities, identified through trusted advisor relationship, passed to Account Executives to close
• Onboard Client senior managers, empowering them to use the products to support business transformation and effective operational management
• Account Management of multiple high-touch Strategic Enterprise clients,taking a KPI driven approach and maintaining activities within our CRM. Our Customers’ success is our success.
• Deliver engaging insights, relationship reviews and value to your clients in meetings using BlueOptima’s reporting suite, with strong written communication for shared clarity and alignment.
• Provide Marketing with Success Stories to generate collateral to educate and influence internally and externally.

Qualifications

You will be an experienced Customer Success Manager, ideally with 6+ years in a Customer Success role, preferably with experience in a B2B environment and ideally in SaaS. STEM or analytical discipline would be beneficial.

Requirements:

• Strong communication and presentation skills with experience in Senior Executive or C-Level engagements.
• Experience working in a client facing role, providing tangible value and impact to strategic accounts.
• High attention to detail and goal-driven attitude to tackle complex problems and deliver solutions for great customer experience in an Enterprise setting.
• Drive and motivation to succeed in a high growth environment with opportunities to expand your skills.
• Strategic mindset, driving Customer Success initiatives through to completion.
• Autonomous with good self-management and organisation to balance time across multiple clients, as well as internal team management.
• STEM based Degree or demonstrable experience working with a complex product.

Why join our team?

We believe in an inclusive, collaborative working culture, helping every employee to have an impact. At BlueOptima, everyone has autonomy and accountability for their own successes. Join us and be part of a tight knit company, where your efforts have a significant contribution, and are recognised and rewarded. Learn, upskill and develop with rapid career growth.

Why join our team? Culture and Growth:

• Global team with a creative, innovative and welcoming mindset.
• Rapid career growth and opportunity to be an outstanding and visible contributor to the company's success.
• Freedom to create your own success story in a high performance environment.
• Training programs and Personal Development Plans for each employee

Benefits

• Work from Home Equipment allowance
• Flexible Work from Home policy - 2 days home p/w
• Flexible Work from Long Distance - 4 weeks a year
• 12 Weeks Paid Paternity Leave, 6 months Maternityleave
• Sponsored Learning Opportunities
• Team Socials

Stay connected with us on LinkedIn or keep an eye on our career page for future opportunities!