Customer Success Manager

ResMed; Halifax; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading healthcare technology company is seeking an Account Manager to manage enterprise software customers in Halifax. You will drive customer onboarding, adoption, and identify opportunities for upselling. The ideal candidate has 3-5 years of experience in account management, is detail-oriented, and possesses strong analytical skills. This role offers the chance to collaborate with cross-functional teams in a dynamic work environment focused on innovation and customer satisfaction.

Qualifications

• Minimum 3–5 years of experience in account or customer success management in tech or med-tech.
• Strong technical aptitude for navigating complex software environments.
• Detail-oriented with strong analytical skills.

Responsibilities

• Manage enterprise software customers to maximize value and reduce churn.
• Onboard new customers and drive adoption of products.
• Analyze customer data to identify challenges and upsell opportunities.

Skills

Account management

Customer success management

Excellent communication skills

Analytical and problem-solving skills

Job description

Employer Industry: Healthcare Technology

Why consider this job opportunity

• Opportunity for career advancement and growth within the organization
• Collaborative work environment focused on customer satisfaction
• Chance to work with innovative healthcare technology solutions
• Engage with a diverse range of enterprise software customers
• A culture that encourages individual expression and innovative ideas

What to Expect (Job Responsibilities)

• Manage a group of enterprise software customers to maximize value and reduce churn
• Onboard new customers and drive adoption of ResMed products for long‑term success
• Scale adoption of ResMed solutions for existing customers, identifying upsell opportunities
• Analyze customer data and trends to identify challenges and opportunities for expansion
• Collaborate with the Professional Services team on pre‑sales and delivery activities

What is Required (Qualifications)

• Minimum 3–5 years of account management or success management experience in a technology or med‑tech environment
• Minimum 3 years of experience contributing to a customer success model
• Strong technical aptitude with the ability to navigate complex enterprise software
• Excellent professional communication skills (phone, email, in‑person)
• Detail‑oriented with strong analytical and problem‑solving skills

How to Stand Out (Preferred Qualifications)

• Experience in healthcare technology and sleep lab environments
• Proven success in growing existing accounts and providing quantifiable value
• Strong team player with an outgoing and energetic personality
• Passion for understanding data and new technology systems
• Valid passport for required travel

#HealthcareTechnology #CustomerSuccess #CareerGrowth #InnovativeWorkplace #AccountManagement

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