Customer Success Lead – Identity Security Platform

Delinea; Remote; CAD 70,000 - 90,000; Full time

Job summary

A cybersecurity company in New Brunswick is seeking a Customer Success Manager to oversee customer accounts and ensure positive experiences. The role requires advocating for clients, managing relationships, and providing remote services. Candidates should have over 4 years of experience in similar roles and a solid understanding of cybersecurity practices. This position offers a competitive salary and benefits, emphasizing a culture of innovation and respect.

Benefits

Competitive salary

Healthcare insurance

Pension/retirement matching

Employee assistance program

Qualifications

• 4+ years of experience in similar roles such as Customer Success Manager or Support Engineer.
• Knowledge of privilege access management and cybersecurity best practices.
• Experience interfacing with complex clients at the director level.

Responsibilities

• Advocate for and serve as the product specialist for clients.
• Deliver remote services including software installation and onboarding.
• Monitor customer health and ensure positive experiences.

Skills

Client advocacy

Communication

Customer relationship management

Cybersecurity knowledge

Privilege access management

Education

BA/BS degree or equivalent experience

Tools

CyberArk

BeyondTrust

Thycotic

Job description

A cybersecurity company in New Brunswick is seeking a Customer Success Manager to oversee customer accounts and ensure positive experiences. The role requires advocating for clients, managing relationships, and providing remote services. Candidates should have over 4 years of experience in similar roles and a solid understanding of cybersecurity practices. This position offers a competitive salary and benefits, emphasizing a culture of innovation and respect.