Customer Service / Tech Support Rep – Tech Products (Night Shift, Remote)

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service provider is seeking a Customer Support Representative to provide inbound support and resolve technical issues. This role allows you to work remotely and requires a minimum of 1 year in customer service. Ideal candidates will have strong problem-solving skills and the ability to efficiently multitask. The position offers a competitive salary up to $21.49/hr and a variety of benefits, including paid training and wellness programs.

Benefits

Paid training

Performance-based incentives

Comprehensive benefits package

Health and wellness programs

Qualifications

• Minimum of 1 year of customer service experience.
• Ability to work an evening or overnight schedule.
• Strong problem-solving skills and eagerness to learn new technologies.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Resolve technical issues related to hardware, software, and client products.
• Deliver exceptional customer experiences while problem-solving effectively.

Skills

Customer service experience

Problem-solving skills

Multitasking

Computer navigation skills

Education

High school diploma or GED

Job description

Employer Industry: Customer Service and Technical Support

Why consider this job opportunity:

• Salary up to $21.49/hr, plus performance-based incentives
• Paid training and opportunities for career advancement and personal development
• Work remotely from the comfort of your home
• Access to health and wellness programs alongside a comprehensive benefits package
• Strong commitment to diversity, equity, and inclusion within the workplace
• Join a globally recognized employer known for its positive workplace culture

What to Expect (Job Responsibilities):

• Provide inbound customer support using a call flow guide
• Resolve technical issues related to hardware, software, and client products
• Track, document, and retrieve information in databases
• Maintain knowledge of client products and services, including smartphones and computers
• Deliver exceptional customer experiences while problem‑solving effectively

What is Required (Qualifications):

• Minimum of 1 year of customer service experience
• Ability to work an evening or overnight schedule
• High school diploma or GED
• Strong problem‑solving skills and eagerness to learn new technologies
• Proficiency in fast‑paced multi‑tasking and strong computer navigation skills

How to Stand Out (Preferred Qualifications):

• Technical support experience
• Familiarity with iOS and/or MacOS or comparable technology
• A quiet, distraction‑free environment to work from at home
• A desktop or laptop for completing PC and internet testing

“We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.”