Customer Service Specialist

CSCL Career Site; Markham; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading customer service organization in Markham is seeking a Customer Service Specialist to manage client inquiries and support the quote-to-invoice process. The role requires 2 years of related experience and strong organizational skills. You will work in a team to ensure customer satisfaction and maintain accurate records. Proficiency in Microsoft Office and a customer-first mindset are essential. This is a full-time on-site position.

Qualifications

• 2 years of experience in customer service or related support roles preferred.
• Post-secondary education is an asset.

Responsibilities

• Act as primary contact for customers, resolving issues promptly.
• Manage quote-to-invoice process, including order processing.
• Coordinate after-sales support, handling RMAs and credit notes.
• Ensure accurate and timely customer interactions and documentation.

Skills

Strong organizational skills

Excellent verbal communication

Excellent written communication

Proficient in Microsoft Office

Ability to work independently

Fluency in French

Education

High school diploma or equivalent

Tools

Microsoft Excel

CRM systems

Job description

Overview

Customer Service Specialist Build Your Career with an Industry Leader!

Location: Markham ON

Job type : Full-time Permanent and On-site position

Responsibilities

• Act as the primary contact for customers, responding promptly to inquiries, resolving issues and ensuring a positive client experience within target response times.
• Manage the end-to-end quote-to-invoice process for new and existing customers, including preparing basic quotes for standard items, processing orders and generating invoices.
• Manage after-sales support by coordinating the RMA process with clients, preparing RMA orders, issuing credit notes, providing repair quotes and overseeing the repair process to ensure customer satisfaction.
• Create and process accurate sales orders ensuring timely entry into the system.
• Coordinate with internal departments (supply chain, manufacturing and finance) to meet customer requirements and delivery timelines.
• Track order and fulfilment status, communicate updates to clients and provide proactive follow-up after delivery.
• Maintain accurate records in our ERP and CRM systems for all customer interactions, quotes, sales orders, credit notes and RMAs.
• Prepare and distribute required customer documentation including order confirmations, invoices and other supporting materials.
• Identify and escalate issues or delays in the fulfillment process, proactively work to ensure timely resolution.
• Gather and monitor recurring customer feedback and contribute to process improvement initiatives.
• Generate reports and internal documentation as requested by sales or management.
• Provide general administrative duties related to customer service functions including document preparation and data accuracy.

Knowledge and Experience

Education :

• High school diploma or equivalent required; post-secondary education is an asset.

Experience :

• 2 years of experience in customer service or related support roles preferred.

Skills :

• Strong organizational and multitasking skills with keen attention to detail.
• Excellent verbal and written communication abilities.
• Proficient in Microsoft Office (especially Excel, Outlook and Word); experience with CRM systems is an asset.
• Ability to work independently and collaboratively in a fast-paced environment.
• Comfortable handling a variety of tasks while maintaining a customer-first mindset.
• Fluency in French is an asset; however it is not required.

Ready to Take the Next Step

Note : Employment is conditional upon completing satisfactory background checks.

CSCL is committed to fostering an inclusive and accessible work environment. If you require accommodation during the recruitment process please let us know.

Thank you for your interest! Only those selected for an interview will be contacted.

Employment Details

Required Experience: Unclear Seniority

Key Skills: Design Engineering, Baan, Customer Service, Fund Management, ABAP, Elevator

Employment Type : Full-Time

Experience : years

Vacancy : 1