Customer Service Representative-Remote (Bilingual: Spanish / English)

Concentrix; Fort McMurray; Remote; CAD 60,000 - 80,000; Full time

Job summary

A global customer experience company is seeking a Customer Service Representative to work remotely, providing bilingual support in Spanish and English. Responsibilities include assisting customers via calls or the Internet, resolving issues, and ensuring a positive experience. The ideal candidate has customer service experience and strong communication skills. The role offers competitive pay with performance incentives and comprehensive benefits including medical insurance and paid time off.

Benefits

Medical, dental, and vision insurance

Paid training and performance incentives

Flexible work-from-home opportunities

Diversity and inclusion programs

Qualifications

• 1+ year of customer service experience.
• Open availability for shifts.

Responsibilities

• Provide inbound customer support utilizing a call flow guide.
• Assist customers with basic technical issues.
• Track and document customer interactions.

Skills

Fluent in Spanish

Fluent in English

Customer service experience

Strong computer navigation skills

Fast-paced multi-tasking

Education

High school diploma or GED

Job description

Overview

Job Title: Customer Service Representative-Remote (Bilingual: Spanish / English)

The Customer Service Representative-Remote (Bilingual: Spanish / English) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client’s products and/or services. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.)

What You Will Do

• Provide inbound customer support using a call flow guide in the customer’s preferred language
• Help customers resolve basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services
• Deliver expert customer experiences…with a smile.

Qualifications

• The ability to speak fluent Spanish and English
• 1+ year of customer service experience
• Open availability
• A high school diploma or GED
• A quiet, distraction-free environment to work from in your home
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Strong computer navigation skills and PC knowledge
• A desktop or laptop to complete PC and internet testing; a work computer may be provided depending on the position offered
• High speed internet (no wireless/hotspots or satellite) and a smartphone

What’s In It For You

• The base salary range for this position is $16-$20/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Benefits include medical, dental, and vision insurance, EAP, retirement plan, paid time off and holidays, and paid training days. Applications accepted on an ongoing basis.
• DailyPay enrollment option to access pay early
• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• Company networking opportunities with organized groups (e.g., Network of Women, Black Professionals, LGBTQ+ Pride, Ability, Women in Tech)
• Health and wellness programs and mentorship opportunities
• Work-from-home convenience
• Programs that support diversity, equity, inclusion, global citizenship, sustainability, and community support
• Celebrations and company-wide events

Location & Language

Location: CAN, ON, Work-at-Home

Language Requirements: English and Spanish

Time Type: Full time

Equal Opportunity Statement

Concentrix is an Equal Opportunity Employer and complies with fair employment practice laws. We are committed to a workplace free from unlawful discrimination and harassment. This position may be performed in the following provinces/territories: AB, BC, MB, NB, NL, NS, ON, PE, and SK.