Customer Service Representative-Remote (Bilingual: French / English)

Concentrix; Windsor; Remote; CAD 60,000 - 80,000; Full time

Job summary

An established industry player in customer service is seeking dedicated individuals to join their team. This role offers the flexibility of remote work, allowing you to provide exceptional support to customers in both French and English. With a focus on career advancement and personal development, you'll have opportunities to grow within the company. Comprehensive benefits, including medical and retirement savings plans, ensure you are well taken care of. If you thrive in a supportive and inclusive environment and are eager to contribute to a diverse workplace, this position is an excellent fit for you.

Benefits

Comprehensive medical, dental, and vision insurance

Registered retirement savings plan

Paid training

Lucrative employee referral bonus opportunities

Qualifications

• Fluency in both French and English is essential.
• Minimum 1 year of customer service experience required.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers in resolving basic technical issues.

Skills

Bilingual (French and English)

Customer Service Experience

Computer Navigation Skills

Education

High School Diploma or GED

Job description

Employer Industry: Customer Service and Support

Why consider this job opportunity:
- Salary up to $25 per hour, including base salary and performance-based incentives
- Opportunities for career advancement and personal development, with 80% of managers promoted from within
- Paid training and lucrative employee referral bonus opportunities
- Comprehensive benefits including medical, dental, vision insurance, and a registered retirement savings plan
- Supportive and inclusive work environment celebrating diversity and community engagement
- Flexibility of remote work from home, allowing for a distraction-free environment

What to Expect (Job Responsibilities):
- Provide inbound customer support using a call flow guide in the customer's preferred language
- Assist customers in resolving basic technical issues
- Track, document, and retrieve information in databases
- Maintain comprehensive knowledge of client products and services, such as smartphones and computers
- Offer additional products and services to enhance customer experience

What is Required (Qualifications):
- Must be fluent in both French and English
- Minimum of 1 year of customer service experience
- High school diploma or GED
- A quiet, distraction-free home office environment
- Strong computer navigation skills and knowledge of PCs

How to Stand Out (Preferred Qualifications):
- Familiarity with iOS and/or MacOS or comparable technology
- Eagerness to learn new technologies and adapt to a fast-paced environment

#CustomerService #RemoteWork #BilingualJobs #CareerGrowth #InclusiveWorkplace

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