Customer Service Representative-Remote (Bilingual : French / English)

Concentrix; Sarnia; Remote; CAD 60,000 - 80,000; Full time

Job summary

An established industry player in customer service solutions is seeking dedicated individuals for remote customer support roles. This position offers the chance to work from home while providing exceptional service to clients in both French and English. With a strong emphasis on career advancement, the company promotes from within, ensuring that your hard work can lead to growth opportunities. You'll enjoy a comprehensive benefits package, including medical, dental, and vision insurance, along with paid training and employee referral bonuses. Join a vibrant culture that celebrates diversity and inclusion, and take the next step in your career with this exciting opportunity.

Benefits

Comprehensive benefits package

Paid training

Employee referral bonuses

Engaging company culture

Career advancement opportunities

Qualifications

• Fluency in both French and English is essential for this role.
• 1+ year of customer service experience is required.

Responsibilities

• Provide inbound customer support in the customer's preferred language.
• Assist customers with basic technical issues and maintain product knowledge.

Skills

Fluent in French

Fluent in English

Customer service experience

Computer navigation skills

Education

High school diploma or GED

Tools

iOS

MacOS

Job description

Employer Industry: Customer Service Solutions

Why consider this job opportunity:

1. Salary up to $25 per hour, including performance-based incentives
2. Opportunity for career advancement, with 80% of managers promoted from within
3. Work remotely from the comfort of your home
4. Comprehensive benefits package including medical, dental, and vision insurance
5. Paid training and lucrative employee referral bonuses
6. Engaging company culture with celebrations and events that promote diversity and inclusion

What to Expect (Job Responsibilities):

1. Provide inbound customer support using a call flow guide in the customer’s preferred language
2. Assist customers in resolving basic technical issues
3. Track, document, and retrieve information in databases
4. Maintain broad knowledge of client products and/or services
5. Deliver expert customer experiences with a positive attitude

What is Required (Qualifications):

1. Must speak both French and English fluently
2. Minimum of 1 year of customer service experience
3. High school diploma or GED required
4. Ability to work in a quiet, distraction-free environment
5. Strong computer navigation skills and knowledge of PCs

How to Stand Out (Preferred Qualifications):

1. Familiarity with iOS and/or MacOS, or comparable technology
2. Eagerness to learn new technologies and adapt to fast-paced environments
3. Previous experience in a remote work setting