Customer Service Representative - Remote

Mashreq Bank; Canada; Remote; CAD 40,000 - 50,000; Full time

Job summary

A leading client services company in Canada is seeking a Customer Service Representative to provide direct client support and enhance customer experiences. This role requires a proactive individual with a year of client-facing experience, effective communication skills, and the ability to thrive in a fast-paced environment. Join the team to help drive client satisfaction and engagement.

Qualifications

• 1 year of experience in a client-facing role.
• Ability to thrive in a fast-paced environment.
• Pragmatic and creative mindset.

Responsibilities

• Provide a superior client experience by maintaining brand standards.
• Work cross-functionally with teams to improve client experiences.
• Report and communicate on Key Performance Indicators.

Skills

Exceptional customer service

Team collaboration

Problem-solving

Fast-paced adaptation

Education

High school diploma or equivalent

Job description

Do you believe that all it takes is a little communication and a smile to solve most problems?

Are you passionate about introducing solutions to clients they have not even been aware of?

Are you ready to grow your career and work for a company that you believe in?

Three times yes? Then we need to meet you!

United West is looking for a Customer Service Representative to proactively support and provide direct customer service strategies for our renowned clients. As the Customer Service Representative, you will fuel the client excitement as their direct point of contact. We need someone in this role who has successfully built, coordinated, and executed client projects from inception to completion. Our ideal candidate has a hunter-mentality and is not afraid to roll their sleeves up.

What You Will Accomplish Every Day:

• Provide a superior client experience by maintaining brand standards, delivering exceptional customer service, and upholding our core values
• Apply knowledge of products and services to successfully process tasks and requests to meet client expectations
• Work cross-functionally with the Client Account Management and Quality Assurance teams to evaluate and execute industry-leading client experiences
• Participate in managing the flow of inquiries, requests, and upgrades through the pipeline, ensuring that all items are processed and completed within our client agreement timeline
• Understand, report, and communicate on Key Performance Indicators critical to the success of the respective account and relevant executives
• Design and implement client communication initiatives to improve effective follow-up, long-term satisfaction, and client retention
• Ensure that all standard operating procedures are successfully executed and maintained by all team members on the client account team

What You Bring to the Role:

• High school diploma or equivalent.
• 1 year of experience working in the business-sphere in a client-facing role
• Team player able to work effectively and collaboratively to meet goals and client deadlines
• Exceptional student mentality with the ability to think on your feet and make educated and responsible decisions quickly
• Thrive in a fast-paced, entrepreneurial environment
• Pragmatic mindset, but can also bring a sense of creativity to the role to drive innovation amongst the team