Customer Service Representative (On-Site)

Concentrix; Southwestern Ontario; On-site; CAD 30,000 - 60,000; Full time

Job summary

A global customer service provider is seeking a Customer Service Representative for their Chatham location. The role involves providing exceptional customer support, promoting products, and actively engaging with clients. Ideal candidates should possess at least 6 months of experience in customer service and demonstrate strong communication skills. This position offers competitive pay, benefits, and a supportive work environment focused on personal development and inclusivity.

Benefits

Medical, dental, and vision insurance

Paid time off and holidays

DailyPay enrollment option

Health and wellness programs

Mentorship programs

Qualifications

• Minimum 6 months experience in a customer service role.
• Ability to work in a Windows environment.
• English speaking proficiency.

Responsibilities

• Provide inbound customer support.
• Promote the SharkNinja brand.
• Consultatively position and sell products.
• Deliver expert customer experiences.

Skills

Customer service experience

Multi-tasking

Adaptability

Communication skills

Education

High School diploma or equivalent

Job description

Overview

Job Title: Customer Service Representative (On-Site)

Our Customer Service Representative interfaces with client customers of SharkNinja via inbound/outbound calls and/or via the Internet. This position is onsite in our renovated facility and provides customer service support and resolution of routine problems regarding SharkNinja's product and/or services. (Military veterans are encouraged to apply.)

What you will do in this role

As a Customer Service Representative, you’ll:

• Provide inbound customer support.
• Be a brand ambassador for SharkNinja products by promoting the brand and building loyalty through excellent customer interactions.
• Understand the impact you have on the customer’s perception of the SharkNinja brand.
• Consultatively position and sell SharkNinja products and services by identifying customer needs and sharing targeted features and benefits to improve product experiences.
• Deliver expert customer experiences…with a smile.

Your qualifications

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative role include:

• Minimum of 6 months previous experience in a customer service role, or comparable business service sector.
• High School or University.
• Must be within 65 kms of the Chatham office.
• English speaking role.
• Ability to work in Windows environment.
• Proficiency in fast-paced multi-tasking.
• Eagerness to learn new technologies.

What’s in it for you

We significantly invest in our game-changers, infrastructure, and capabilities to ensure long-term success for both our teams and our customers. We’ll invest in you to aid in your career path and personal development. In this role, you’ll also be provided with:

• The base salary range for this position is $18.90- $23.63/hr., plus incentives that align with individual and company performance. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), registered retirement savings plan, paid time off and holidays, and paid training days. We accept applications for this position on an ongoing basis.
• DailyPay enrollment option to access pay early, when you want it.
• Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic (Neurodiversity), Women in Tech, OneEarth Champions, and more.
• Health and wellness programs with trained partners to help promote a healthy you.
• Mentorship programs that support your rewarding career journey.
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support.
• Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more.

Location and requirements

Location: CAN Chatham

Language Requirements: English

Time Type: Full-time

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Equal opportunity

Concentrix is an Equal Opportunity Employer and complies with fair employment practice laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants or other covered persons by coworkers, supervisors, managers, or third parties based on a person’s race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status, pregnancy or other protective status.