Customer Service Representative London, ON

BearCom Canada; London; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading telecommunications company in London is seeking a dedicated Customer Service Representative to provide quality support to customers. Your role includes handling inquiries, verifying orders, and assisting customers with product-related issues. Ideal candidates will have strong problem-solving skills and a commitment to customer satisfaction. Comprehensive benefits and competitive pay are offered, along with professional development opportunities.

Benefits

Highly Competitive Compensation

Medical, Dental, and Vision Insurance

Paid Vacation & Time Off

Tuition Reimbursement

Qualifications

• Must be familiar with internet and major office equipment.
• Ability to interpret policies and procedures.
• Enthusiasm for customer service.

Responsibilities

• Answer and respond to incoming customer calls and inquiries.
• Verify accuracy of packing slips for orders.
• Assist customers with questions and issues regarding products and services.

Skills

PC literacy

Problem-solving

Team player

Professional phone etiquette

Multitasking

Job description

Overview

About BearCom: Largest Distributor of Wireless Voice, Data, and Video Solutions in North America; 40+ Years Industry-Leading Experience; Partnerships with Motorola, JVC Kenwood, Avigilon, and more; 75+ Branches Across North America with U.S. HQ in Dallas, TX.

As a Customer Service Representative, you will provide quality and efficient customer service to all BearCom customers, both external and internal. One centralized front door into BearCom, with the result being to obtain more business from the customer through satisfaction!

Responsibilities

• Responsible for answering and responding to incoming customer calls/inquiries. Respond to correspondence that may come through via e-mail and/or fax.
• Verifying the accuracy of packing slips for orders being processed.
• Quality Control for accuracy of product pulled being on customers’ order.
• Assists customers and troubleshoots questions, issues, complaints, inquiries related to products and services sold, repairs, and/or order status. Often requires extensive research and interaction with various departments to resolve problems.
• Handle shipping and track customer shipments. Work with multiple carriers via phone, internet, etc.
• Performs other general office duties as required. That may include receptionist duties, order entry, collections, or QC checking.
• May be asked to participate in special projects related to department.

Preferred Qualifications

• Must be PC literate and familiar with the Internet.
• Ability to interpret policies and procedures.
• Good aptitude in solving customer service issues.
• Exercises professional telephone procedures and e-mail correspondence skills.
• Ability to work as a team player and build rapport not only with the Support Service team but with the sales reps and the remaining members of the Operations team.
• Multitask oriented.
• Candidate must have enthusiasm for customer service and understand the requirements of genuine customer commitment.
• Operational knowledge of major office equipment.
• Must be available to work Monday - Friday, 8am to 5pm.
• Position reports directly to General Manager.
• Background checks are part of the hiring process, which may also include a Motor Vehicle Check.

Benefits

BearCom wants to elevate your professional growth! We place high value in investing in the development of our team members and advancing your technical capabilities. BearCom can provide extensive on-the-job training and covers all fees associated with most professional certifications.

You’ll Also Receive:

• Highly Competitive Compensation
• Medical, Dental, and Vision Insurance, including Family, and EFAP
• Virtual Healthcare
• Long-Term Disability Insurance
• Employee and Dependent Life Insurance
• Paid Vacation & Time Off
• Company Matched RRSP Plan
• Employee Referral Bonus
• Tuition Reimbursement
• On-site parking
• Company Recognition Program

Equal Opportunity

BearCom is proud to be an equal-opportunity workplace free from discrimination and harassment. We seek to recruit and retain the most talented people from a diverse candidate pool and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other disability protected by law. All employment is decided based upon qualifications, merit, and business need.