Customer Service Representative - Kelowna

Keolis Commuter Services; Kelowna; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading transportation company in Kelowna is seeking a part-time customer service representative. This friendly face will assist with ticket sales, customer inquiries, and support travelers during their journey. Candidates should have a positive attitude, be detail-oriented, and comfortable working with computers. The role offers approximately 20 hours of work per week at $18.00/hr, with flexible shifts. Join a team that values connections and community for travelers across British Columbia.

Benefits

Discounted travel

Employee Assistance Program

Qualifications

• Natural people-person with a helpful attitude.
• Reliable, detail-oriented, and a team player.
• Flexible with scheduling, especially on weekends.

Responsibilities

• Welcome and assist customers in person, by phone, and online.
• Book, change, and cancel ticket reservations.
• Handle payments and keep the ticket office organized.

Skills

Customer service experience

Problem-solving

Positive attitude

Computer skills

Tools

Microsoft Office

Job description

Job Details

• 516 Lawrence Avenue, Kelowna, BC
• Part-Time | ~20 Hours/Week | $18.00/hr
• Days, Evenings & Weekends Shifts

Be the friendly face that makes travel easier. Every trip with EBus & Red Arrow starts with a hello — and it could be yours. Whether someone’s off to visit family, head to school, or explore somewhere new, you’ll be the one making their journey simple, smooth, and stress‑free. This isn’t just about selling tickets; it’s about connecting people and creating a travel experience that feels welcoming from start to finish. As part of the Keolis Canada family, EBus & Red Arrow connects communities across BC and Alberta — and you’ll play an important role in helping travelers feel at home on the road.

What You’ll Do

• Welcome and assist customers in person, by phone, and online
• Book, change, and cancel ticket reservations with accuracy and care
• Handle payments and keep records tidy and organized
• Help travelers with check‑in, luggage, and boarding
• Keep the ticket office running smoothly (and looking good)
• Share your knowledge and problem‑solving skills to make each trip easier

What We’re Looking For

• A natural people‑person with a helpful, positive attitude
• Comfortable with computers (bonus if you’re good with Microsoft Office)
• Quick thinker who stays calm when problem‑solving
• Reliable, detail‑oriented, and ready to pitch in as part of a team
• Flexible with scheduling (weekend availability is a must)
• Bonus points: First Aid training, previous customer service experience

Why Join Us?

• Averaging 20 hours per week with a flexible schedule
• Shifts include 8:00 a.m.–12:00 p.m., 12:00 p.m.–8:00 p.m., and 4:00 p.m.–8:00 p.m.
• $18.00/hr with opportunities to learn and grow
• Discounted travel on our luxury motorcoaches
• Access to an Employee Assistance Program (EAP) for wellness support
• Be part of a company that moves 12M+ passengers a year, while still feeling like a local team

About Keolis

Keolis provides mobility to over 3.4B passengers a year in 15 countries, operating everything from commuter trains and automated metros to shared bicycles. In Canada, nearly 2,000 employees keep communities connected with light rail, buses, coaches, and shuttles. With EBus & Red Arrow, you’ll be part of a team that believes travel should always feel safe, reliable, and people‑first.