Customer Service Representative - Kelowna

Keolis North America; Kelowna; On-site; CAD 30,000 - 60,000; Part time

Job summary

A local transportation company in Kelowna is seeking a part-time Customer Service Representative to assist travelers with bookings and inquiries. The ideal candidate should be a friendly, detail-oriented individual with excellent problem-solving and communication skills. This position averages around 20 hours per week with a flexible schedule, offering $18.00/hr and opportunities for growth within the company. Join a team dedicated to providing outstanding customer service and a positive travel experience.

Benefits

Discounted travel

Flexible schedule

Employee Assistance Program

Qualifications

• Looking for a friendly person with a positive attitude.
• Must be detail-oriented and able to handle multiple tasks.
• Weekend availability is a must; previous experience is a plus.

Responsibilities

• Welcome and assist customers both in person and online.
• Book, change, and cancel ticket reservations.
• Handle payments accurately and keep records organized.
• Assist with check-in and boarding processes.
• Maintain a tidy ticket office and help solve customer issues.

Skills

Customer service

Problem-solving

Attention to detail

Communication skills

Team collaboration

Tools

Microsoft Office

Job description

Customer Service Representative (Part-Time)

• 516 Lawrence Avenue, Kelowna, BC
• Part-Time | ~20 Hours/Week | $18.00/hr
• Days, Evenings & Weekends Shifts
  

Be the friendly face that makes travel easier. Every trip with EBus & Red Arrow starts with a hello — and it could be yours. Whether someone’s off to visit family, head to school, or explore somewhere new, you’ll be the one making their journey simple, smooth, and stress‑free. This isn’t just about selling tickets; it’s about connecting people and creating a travel experience that feels welcoming from start to finish. As part of the Keolis Canada family, EBus & Red Arrow connects communities across BC and Alberta — and you’ll play an important role in helping travelers feel at home on the road.

What You’ll Do

• Welcome and assist customers in person, by phone, and online
• Book, change, and cancel ticket reservations with accuracy and care
• Handle payments and keep records tidy and organized
• Help travelers with check‑in, luggage, and boarding
• Keep the ticket office running smoothly (and looking good)
• Share your knowledge and problem‑solving skills to make each trip easier

What We’re Looking For

• A natural people‑person with a helpful, positive attitude
• Comfortable with computers (bonus if you’re good with Microsoft Office)
• Quick thinker who stays calm when problem‑solving
• Reliable, detail‑oriented, and ready to pitch in as part of a teamFlexible with scheduling (weekend availability is a must)
• Bonus points: First Aid training, previous customer service experience

Why Join Us?

• Averaging 20 hours per week with a flexible schedule
• Shifts include 8:00 a.m.–12:00 p.m., 12:00 p.m.–8:00 p.m., and 4:00 p.m.–8:00 p.m.
• $18.00/hr with opportunities to learn and grow
• Discounted travel on our luxury motorcoaches
• Access to an Employee Assistance Program (EAP) for wellness support
• Be part of a company that moves 12M+ passengers a year, while still feeling like a local team

About Keolis

Keolis provides mobility to over 3.4B passengers a year in 15 countries, operating everything from commuter trains and automated metros to shared bicycles. In Canada, nearly 2,000 employees keep communities connected with light rail, buses, coaches, and shuttles. With EBus & Red Arrow, you’ll be part of a team that believes travel should always feel safe, reliable, and people‑first.