Customer Service Representative II_Shift_1

Neovia Logistics; Delta; On-site; CAD 40,000 - 60,000; Full time

Job summary

A logistics company in Metro Vancouver is seeking a motivated individual to serve as the primary contact for customers and dealers. This role involves maintaining communication, processing orders from initiation to delivery, and handling customer inquiries effectively. The ideal candidate will have a high school diploma or Associate’s Degree, with 1-3 years of relevant experience. Strong verbal and written communication skills are essential in this fast-paced environment. Preferred qualifications include a Bachelor's Degree and experience in logistics or warehousing.

Qualifications

• 1-3 years of relevant experience.
• Ability to read/write and interpret documents.
• Warehouse and logistics experience is a plus.

Responsibilities

• Maintain constant communication with dealers and clients.
• Handle customer emails and manage call resolutions.
• Process customer orders from drop to delivery confirmation.
• Generate reports as required by clients or management.
• Investigate claims raised by customers and ensure adherence to policies.

Skills

Verbal communication

Written communication

Interpersonal skills

Education

High school diploma or Associate’s Degree

Bachelor’s Degree (preferred)

Tools

Word processing software

Spreadsheet software

Database software

Email applications

Job description

JOB SUMMARY

To function as the primary contact of customers/ dealers through close coordination with relevant Neovia departments and other entities in order to ensure desired results are delivered

JOB RESPONSIBILITIES

• Maintains constant communication with dealers, Neovia departments, and client in order to ensure orders are delivered to customers as per agreed servicelevel agreements
• Handles customer emails by responding within the agreed allotted time
• Manage calls by aiming first – call resolution, otherwise, issues raised are resolved within the agreed specific period
• Utilizes different systems through dataentry and relevant information download to ensure updated and accurate data source for client, dealers, and Neovia users.
• Ensures smooth handling of different types of customer orders by processing them from order drop until order delivery confirmation
• Generates reports as required by client or management
• Handles claims raised by customers through investigation and coordination with relevant parties while ensuring applicable policies or standards are adhered to
• Other duties as assigned.

QUALIFICATIONS

• High school or Associate’s Degree from an accredited College or University or equivalent.
• 1-3years'relevant experience.
• Ability to read/write and interpret documents.

Preferred:

• Bachelor’s Degree from an accredited College or University or equivalent.
• Warehouse experience.
• Logistics experience.

PHYSICAL REQUIREMENTS

• Requires frequent walking, carrying, reaching, standing, and stooping.
• Requires lifting/lowering, pushing, or pulling of various items of varying weight.

ADDITIONAL INFO

• Ability to work in a fast paced environment.
• Good verbal and written communication skills.
• Interpersonal skills necessary to establish and maintain effective working relationships with co-workers, other business areas.
• Working knowledge of computerized applications (word processing, spreadsheet, database, presentation software, email).
• Contacts include customers/dealers, clients. and different internal departments within Neovia